Clinical Specialist EMEA

The Clinical Specialist will play a critical role in supporting the commercial success of ONWARD Medical’s innovative neurorehabilitation technology across international markets. Acting as a clinical expert and field trainer, this role supports the sales team by providing high-level clinical education, conducting product demonstrations, product training, ongoing clinical support and building strong relationships with healthcare professionals. Responsibilities Support the sales team in driving adoption of ONWARD’s therapy by delivering impactful clinical training and product demonstrations to healthcare professionals. Partner with Sales team to ensure seamless clinical onboarding and support for new customers. Serve as the clinical liaison during evaluations, pilot programs, and post-sale onboarding. Train physicians, therapists, and clinical staff on the appropriate use and integration of ONWARD’s technology into therapy pathways. Participate in site visits to support live cases, troubleshoot usage, and build clinician confidence. Assist with product presentations, clinical workshops, and customer meetings to reinforce therapy value and outcomes. Maintain detailed records of clinical support activities, site readiness, and customer feedback in Salesforce.com. Collaborate cross-functionally with Sales, Marketing, and Product teams to refine messaging, tools, and training materials. Represent ONWARD at regional conferences, tradeshows, and events as a clinical expert and brand ambassador. Monitor clinical trends, customer needs, and therapy outcomes to continuously improve the user experience. Experience, Qualifications & Skills Bachelor’s degree required; degree in Physical Therapy, Occupational Therapy, Nursing, or related clinical field strongly preferred. Minimum of 5 years’ experience in a clinical support, field training, or sales support role in the medical device or rehabilitation space. Experience with spinal cord injury (SCI), neuromodulation, neurorehabilitation, or DME preferred. Strong presentation, teaching, and interpersonal communication skills. Comfortable working alongside sales teams and engaging with a range of healthcare professionals. Highly organized, self-motivated, and able to manage travel and clinical support priorities independently. Proficient in Salesforce or other CRM systems. Flexible to work in a fast-paced, evolving commercial environment. Travel requirements: Up to 60%, including overnight travel. Valid driver’s license and access to a reliable vehicle. Familiarity with HIPAA and healthcare compliance standards. Fluent in English and French. Represents the ONWARD Commitments. This is a fully remote position that can be based anywhere within Europe.