Clinical Supervisor - Rancho Cucamonga

The Clinical Supervisor provides day-to-day clinical oversight and administrative and clinical
supervision to assigned program staff, ensuring the delivery of high-quality, client-centered behavioral
health services.
The Clinical Supervisor is the primary clinical leader for assigned teams and is accountable for staff
development, documentation quality, service delivery, outcome measures, multidisciplinary coordination,
and regulatory compliance.

Essential Duties and Responsibilities:

1. CLINICAL LEADERSHIP: Provides clinical leadership and oversight for assigned programs and staff.
Provides clinical leadership and consultation to staff to promote sound clinical judgement, accurate
assessment and diagnosis, effective treatment planning, and the delivery of high-quality behavioral
health services. Guides staff in risk assessment, crisis intervention, complex case consultation, and
appropriate service delivery.
2. SUPERVISION AND ACCOUNTABILITY: Provides individual and group clinical and administrative
supervision, coaching, and consultation to assigned staff. Monitors staff performance, caseloads,
productivity, client engagement, documentation, outcome measures, and adherence to program
expectations. Reviews and approves clinical documentation and provides timely feedback to strengthen
clinical practice and compliance. Ensures staff receive timely supervision, required licensure
support, performance feedback, and professional development.
3. CLIENT CARE, SERVICE DELIVERY, AND LEVEL OF CARE: Ensures clients receive timely services
at the appropriate type, intensity, frequency, and duration based on medical necessity, clinical need,
and program requirements. Tracks service delivery, engagement, treatment progress, and movement
across levels of care. Provides clinical direction regarding level-of-care determinations, treatment
planning, discharge readiness, and transitions between programs or services. Provides direct clinical
intervention, crisis support, or consultation when operationally necessary.
4. CENTRALIZED INTAKE FOLLOW-THROUGH: Collaborates with Centralized Intake to ensure clinical
recommendations and program referrals are reviewed and implemented promptly. Ensures staff follow
through with intake reaccommodation's, engage referred clients, and communicate barriers or changes
in clinical need or level of care. Works with the Clinical Program Manager and Centralized Intake to
resolve access-to-care barriers and support appropriate placement and continuity of services.
5. TEAM MEETINGS AND CLINICAL COORDINATION: Facilities weekly multidisciplinary team
meetings to review clinical cases, engagement, service delivery, documentation, outcomes,
discharges, step-downs, and program priorities. Ensures meetings include clear clinical

recommendations, assigned follow-up responsibilities, and timely resolution of identified barriers.
Coordinates case consultation, case review, and care planning activities as needed.
6. CLINICAL COLLABORATION: Collaborates with Clinical Supervisors across programs to promote
consistent practice, coordinated service delivery, and continuity of care. Works collaboratively with
psychiatry, nursing, occupational therapy, whole-person care teams. Quality Improvement, Centralized
Intake, and other departments to support integrated care. Maintains collaborative relationships with
LACDMH, schools, healthcare providers, child welfare agencies, probation managed care plans, and
community partners.
7. QUALITY ASSURANCE AND QUALITY IMPROVEMENT: Serves as the program champion for
Quality Assurance/Quality Improvement (QA/QI)), and agency clinical technology initiatives. Ensures
required clinical outcome measures are completed, reviewed, tracked, and used to guide treatment
and program improvement. Monitors documentation quality, medical necessity, timelines, service
utilization, client engagement, and other quality indicators. Conducts documentation and utilization
reviews and ensures corrective actions are implemented and sustained. Collaborates with QI and QA
staff on audits, site visits, corrective actions, and improvements initiatives. Champions agency
platforms, including Greenspace, Eleos, iDashboards, and other designated systems, and provide
employees with direct coaching and support in their accurate and timely use.
8. COMPLIANCE: Ensures compliance with agency policies and procedures, LACDMH requirements,
Medi-Cal standards, Specialty Mental Health Services regulations, contractual obligations, and
applicable federal, state, county and licensing requirements. Monitors medical necessity,
documentation timelines, treatment planning, required training, and program deliverables. Ensures staff
maintain required licensure, registration, certifications, training, and compliance requirements.
9. PRODUCTIVITY AND PROGRAM PERFORMANCE: Monitors productivity, caseload distribution,
access to care, service utilization, and program performance indicators. Works collaboratively with the
Clinical Program Manager to address barriers to service delivery, staffing concerns, workflow
improvements, and program performance. Supports achievement of agency and contractual
performance goals while maintaining high standards of clinical quality and client-centered care.
10. ORIENTATION, TRAINING, AND STAFF DEVELOPMENT: Participates in recruitment, interviewing,
onboarding, orientation, and training of new employees. Identifies training needs and supports clinical
competency, leadership development, agency practices, and effective use of required platforms.
Promotes continuous learning, professional development, and effective use of supervision.
11. EVALUATIONS AND PERFORMANCE MANAGEMENT: Completes employee evaluations, provides
routine performance coaching, and supports performance improvement and corrective action
processes in collaboration with the Clinical Program Manager and Human Resources. Promotes
accountability while maintaining fairness, professionalism, respect, and a focus on employee
development.
12. CRISIS RESPONSE AND LPS RESPONSIBILITIES: Maintains an active Los Angeles County
Lanterman-Petris-Short (LPS) Designation as a condition of employment and exercises that authority
in accordance with agency policy and county requirements. Provides clinical leadership during
psychiatric emergencies, behavioral health crises, high-risk situations, and other urgent clinical events.
Supports staff with crisis assessment, involving detention evaluations, safety planning, hospitalization,
mandatory reporting, risk management, and coordination with emergency responders. Participates in
program-specific crisis coverage and after-hours responsibilities as assigned.
13. COMMUNICATION AND REPRESENTATION: Promotes effective communication among staff, peer
Clinical Supervisors, program leadership, Quality Improvement, Medical Services, and executive
leadership. Communicates operational changes, clinical expectations, policy updates, and regulatory
requirements to assigned staff. Represents the agency professionally in internal and external meetings
as assigned.
14. ETHICS AND EMPLOYEE RELATIONS: Performs all responsibilities within professional scope and
applicable ethical, legal, confidentiality, and regulatory standards. Fosters an inclusive, respectful,

collaborative work environment that values diversity, teamwork, accountability, professional growth,
and employee engagement. Maintains professional boundaries and positive working relationships
throughout the organization.
15. PROGRAM DEVELOPMENT AND OTHER DUTIES: Participates in operational improvements, new
clinical practices, and agency initiatives. Provides recommendations to improve service delivery,
access to care, client outcomes, staff effectiveness, and operational efficiency. Performs other duties
as assigned by the Clinical Program Manager, Director, or executive leadership.
16. SAFETY RESPONSIBILITIES: Must ensure a hazard-free workplace, enforce Company safety
compliance and OSHA safety regulations, conduct employee worker's compensation investigations and
foster a proactive safety culture across the Company. Ensure that employees follow
established safety protocols, procedures and guidelines at all times. Maintaining a safe work
environment includes promptly reporting injuries, illnesses, hazards, or unsafe conditions to
their supervisor or designated representative. All EMPLOYEE related injuries or illnesses must be
reported immediately to HR and Nurse First Response (NFR) should be notified for an
assessment. Nurse First Response is available 24/7/365 days, (877) 246-8608.

Position Requirements:
● Master's Degree in Social Work, Marriage and Family Therapy, Professional Clinical Counseling,
Psychology, or another related behavioral health field from an accredited institution.
● Valid professional license from the California Board of Behavioral Sciences (BBS) as an LCSW,
LMFT, Clinical Psychologist, PsyD, or other appropriate clinical licensure.
● Valid California Driver's License, proof of automobile insurance, good driving record, and ability to
travel to fulfill the duties of the position.
● Minimum of four (4) years of full-time clinical experience in a comparable behavioral health or
community mental health setting, including at least two (2) years of post-licensure experience.
● Two (2) years of supervisory, lead, or clinical leadership experience preferred.
● Knowledge of LACDMH requirements, Medi-Cal documentation standards, Specialty Mental Health
Services regulations, quality improvement and quality assurance processes, and behavioral health
compliance requirements.
● Awareness and working knowledge of the Integrated Practice - Child and Adolescent Needs and
Strengths (IP-CANS) tool and other agency-designated level-of-care and outcome measurement
tools.
● Working knowledge of California High Fidelity Wraparound Standards and the ability to apply
program-specific service requirements when assigned.
● Demonstrates cultural humility and respectfulness, including awareness of Tribal Sovereignty, the
Indian Child Welfare Act (ICWA), diversity, equity, inclusion, and culturally responsive practices.

Work Environment:
The work environment is primarily an office and clinical setting with a moderate noise level. The position
may require flexibility in work schedule based on operational needs, including occasional early or late
meetings, or participate in crisis and after-hours coverage based on program and operational needs.
This is a hybrid position requiring in-office attendance a minimum of three (3) days per week, with the ability
to work remotely up to two (2) days per week based on operational needs and approval from executive
leadership.