Clinical Support Associate- Hybrid

Clinical Services Assistant II (CSA II)

Position Summary

The Clinical Services Assistant II (CSA II) provides administrative and operational support to clinical teams to ensure efficient workflows, high-quality member services, and effective department operations. This role is responsible for coordinating daily activities, maintaining accurate records, supporting referral and authorization processes, and facilitating communication between members, providers, and internal departments. The CSA II must possess strong organizational, communication, and customer service skills, with the ability to manage multiple priorities in a fast-paced healthcare environment.

Depending on departmental assignment and under the direction of leadership, the CSA II may also support utilization management activities, conduct member outreach, perform health-related surveys, and assist with referral and authorization processing.

Key Responsibilities

• Provide administrative and coordination support to clinical and operational teams.
• Perform accurate and timely data entry, documentation, and record maintenance.
• Process authorization and referral requests in accordance with departmental procedures.
• Verify insurance and member information to support timely service delivery.
• Conduct telephonic outreach to members regarding healthcare services, surveys, and program initiatives.
• Assist with member engagement activities and health-related surveys.
• Communicate professionally with members, providers, healthcare partners, and internal staff.
• Support daily operational functions to ensure efficient department workflows.
• Maintain accurate, confidential records in compliance with HIPAA and organizational standards.
• Prepare correspondence, reports, and documentation with a high level of accuracy and professionalism.
• Meet productivity, quality, and regulatory deadlines while maintaining attention to detail.
• Collaborate effectively with interdisciplinary teams to support member care and service objectives.

Required Qualifications

• Ability to work independently with minimal supervision while contributing effectively within a team environment.
• Strong organizational and multitasking skills with the ability to prioritize competing responsibilities.
• Knowledge of basic medical terminology, CPT billing codes, and ICD-10 diagnosis coding.
• Understanding of healthcare privacy regulations, including HIPAA requirements.
• Strong attention to detail and commitment to maintaining accurate records.
• Ability to meet regulatory timelines and departmental performance standards.
• Minimum typing speed of 35 words per minute.
• Excellent written and verbal communication skills.
• Ability to interact professionally with individuals from diverse backgrounds and educational levels.
• Proficiency in preparing clear, concise, and grammatically correct business correspondence.

Preferred Qualifications

• Understanding of Medi-Cal programs and covered healthcare services.
• Knowledge of healthcare delivery systems, community-based resources, and organizations serving low-income and elderly populations.
• Experience with insurance verification, referral processing, healthcare administration, or member services.
• Bilingual in Spanish (preferred; not required for Utilization Management positions).

Required Skills

• Insurance Verification
• Referral Processing
• Data Entry
• Member Services
• Patient Care Coordination
• Healthcare Administration
• Medical Terminology
• Customer Service
• HIPAA Compliance
• CPT & ICD-10 Knowledge
• Documentation Management
• Bilingual Spanish (Preferred)

Job Type & Location

This is a Contract position based out of Santa Barbara, CA 93110.

Pay and Benefits

The pay range for this position is $26.30 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Santa Barbara,CA 93110.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.