Cloud & Infrastructure Operations Engineer

The role As a Cloud & Digital Workplace Engineer, you will be responsible for the administration, support, and optimization of both Azure cloud and on-prem server environments . You will take ownership of incidents, execute infrastructure changes, and contribute to the design, implementation, and maintenance of core infrastructure services including networking, storage, VMware virtualization, and backup solutions . You will also drive improvements in system performance, security, and cost optimization across both cloud and on-prem platforms. The person You are technically strong, detail-oriented, and capable of managing hybrid infrastructure with minimal supervision. You take initiative in resolving issues and enjoy working on long-term improvements. You are confident in troubleshooting, scripting, and collaborating with internal and external stakeholders. Accountabilities: 1. Digital Workplace These typically relate to on-prem infrastructure, user environments, and hybrid support: Manage and support on-prem server infrastructure (VMs, OS, backups (Commvault, Veeam, Avamar), storage, networking). Troubleshoot complex incidents and root cause issues (e.g., VM performance, connectivity, failed backups). Fulfil advanced service requests (e.g., provisioning, OS installations, SSL renewals, policy configuration). Execute and document changes following ITIL and internal processes. Perform patch management and ensure security compliance across environments. Maintain server security posture (e.g., Defender, firewalls, identity/access). Coordinate maintenance windows and customer communication for planned works. Contribute to monthly/quarterly health reports and environment reviews. 2. Public Cloud These focus on Azure-specific responsibilities and governance: Manage and support Azure server infrastructure (VMs, OS, backups, storage, networking). Monitor cost and implement Azure governance practices (e.g., tagging, reserved instances). Maintain cloud security posture (e.g., Defender, firewalls, identity/access). Automate operational tasks using scripting tools (PowerShell, Azure CLI, Logic Apps). Perform patch management and ensure security compliance across environments. Contribute to monthly/quarterly health reports and environment reviews. Your experience 3–5 years in infrastructure or cloud administration roles. Strong experience in Windows Server, Active Directory, and Azure IaaS components. Skilled in troubleshooting and resolving system and cloud performance issues. Experience with patching, backup (Commvault, Veeam, Avamar), DR (Azure Backup & ASR), and automation. Familiarity with monitoring platforms (LogicMonitor, Azure Monitor, etc.). Knowledge of ITIL processes and change management. Scripting experience (PowerShell, Azure CLI). Relevant certifications (e.g., AZ-900, AZ-104, AZ-500, AZ-700, Commvault Certified Professional, VMware Certified Technical Associate (VCTA), VMware Certified Professional (VCP), Endpoint Administrator (MD-102), ITIL Foundation, Microsoft 365 Certified Fundamentals (MS-900)) preferred. Benefits As a valued member of ‘ Logicalis Asia Pacific MSC ' you will enjoy several benefits, such as; Supportive team environment : Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help" Pick your own adventure : Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it! Breadth of experience and purpose : People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success. Flexible, modern, working arrangements : A hybrid working model that allows for a balance of productive remote working and in-person collaboration. Do I need to meet all the requirements to apply? No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity. About us: We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology. For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.