Cloud R Analyst

As a Cloud Reliability Analyst, you will be part of Epicor’s Global Cloud Services team, delivering world-class support to customers utilizing Epicor cloud-hosted solutions. You will investigate, troubleshoot, and resolve technical issues while ensuring compliance with service level agreements (SLAs), maintaining high customer satisfaction, and supporting the ongoing operation of critical cloud infrastructure and services.

This is a full-time, permanent hybrid position, with three days in the office and two days working from home. The role also includes some weekend shifts.

What you will be doing:

• investigating and resolving technical issues within agreed SLAs

• Communicating clearly with customers and providing regular updates

• Testing and implementing approved fixes, scripts, and solutions

• Collaborating with internal teams and technical experts on complex issues

• Maintaining accurate tickets, reports, audit trails, and technical documentation

• Providing customer guidance, instructions, and training when required

• Supporting cloud infrastructure, databases, backups, applications, user access, availability, capacity, and disaster recovery

​What you will likely bring:

• Strong technical aptitude and understanding of IT infrastructure, cloud technologies, and enterprise applications

• Experience with cloud platforms such as Azure, AWS, or GCP

• Knowledge of Windows Server, Active Directory, Microsoft SQL Server, and database administration

• Familiarity with virtualization, Kubernetes, containers, PowerShell, and automation tools

• Strong analytical, troubleshooting, problem-solving, and organizational skills

• Excellent written and verbal communication skills, with fluent English

• Customer-focused, adaptable, detail-oriented, collaborative, and committed to continuous learning

Qualifications

• Minimum 3+ years of experience in technical support, cloud operations, systems administration, infrastructure support, or a related field preferred

• Experience supporting enterprise applications, cloud-hosted environments, or managed services environments is a plus

• Minimum Microsoft Azure Administrator (AZ-104). Good to have: Azure DevOps Engineer (AZ-400), Kubernetes and Cloud Native Associate (KCNA)

• Equivalent combination of education, training, and experience will be considered

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About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

Starting salary:

Minimum: 30,112.16 EUR

The starting salary represents the minimum compensation for this role at Epicor in the relevant country of employment. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.

Recruiter:

Alena Jelinkova

Proud to be your partner. Committed to your success.

At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

Bring the Real You. That’s Who We’re Interested In.

Epicor Career Assistant

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Recruitment Fraud Alert

At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself.

How to Identify Phishing Scams:

• Epicor Will Never Ask for Payment: Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor.
  

• Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered.
  

• Verify Authenticity: All legitimate Epicor communication will come from the following alias/domains: "Workday@epicor.com", "Recruiting@epicor.com", and/or "First name.Last name@epicor.com". The only valid domain is www.epicor.com. Verify job positions on our careers site at jobs.epicor.com and confirm that the recruiter you speaking to is listed on the requisition. Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com).

If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.