Cloud Security Analyst

Our Company Tenchi is a Cyber Security company building innovative technology focused on Third-Party Cyber Risk Management for businesses. Founded by serial entrepreneurs and supported by solid institutional investors, we are driven to disrupt this fast-growing industry. Tenchi was created to tackle a real challenge: companies often face security risks because their third-parties don’t maintain the same level of cyber protection. This gap leaves even the largest organizations potentially vulnerable to incidents they can’t directly control. That’s exactly where we step in. Our TPCRM SaaS solution, Zanshin, is the only global TPCRM solution that offers both inside-out and outside-in visibility - combining external attack surface monitoring with automated, continuous, and non-intrusive assessments of cloud infrastructure (IaaS, PaaS, SaaS) and security controls. Our People and Culture At Tenchi, we build innovative technology to help companies secure their ecosystems with transparency and peace of mind. We are ambitious and purpose-driven. Our culture is rooted in intentionality, transparency, and action. We move fast, communicate openly, and invest in people who want to make an impact. As a 100% remote company with team members across Brazil, the US, Canada, Argentina, and Spain, we embrace flexibility while solving meaningful challenges together. 🎥 Want to know more about our DNA? Watch the video. https://www.youtube.com/watch?v=HK8J07hWv30&feature=youtu.be What will you do? Help Tenchi clients understand our product features and best practices for reducing cyber risk in cloud environments, ensuring the successful adoption of our product integrated into the client's third-party risk management process. Perform routine operations to meet our clients' requests, generating insights to guide future automation of these operations. Diagnose product-related issues and work with the technical support and engineering teams to resolve client issues efficiently. Monitor the health of client environments and collaborate with them to drive product adoption. Work with the product team by providing customer feedback and offering insights for product improvements and enhancements. Proactively engage with clients to identify their needs, concerns, and areas for improvement, assisting them in achieving their cybersecurity objectives. Track and report key metrics such as client satisfaction, product usage, and retention. Assist in the creation and maintenance of client-facing resources, such as FAQs, product documentation, and best practice guides. Experience with Python programming and task automation is a plus. Experience building and maintaining QuickSight, PowerBI, and other analytics dashboards is a plus.