Cloud - Senior IT Engineer

About avatarin Inc.

avatarin was established as a spin-off of ANA Holdings Inc. in 2020 to democratize mobility by opening the door to a world in which anyone can instantly and sustainably transport themselves to a remote destination. avatarin aims to achieve this goal through the development of core technologies that enable real-time teleportation of human presence and skills through robots and other mobility solutions. This new avatarin capability will not only help the world efficiently share its skills but also exponentially expand the spectrum of human interaction data that can be collected from real-world experiences.

avatarin’s flagship product is a mobile, communication AI avatar robot called newme. Deployment of the newme robot is the first step in a larger vision to pioneer an instant, sustainable, and inclusive mobility network to connect people to places and experiences. avatarin has been operating newme robots in aquariums and museums since 2021 and is working to expand deployment to public spaces including airports, hotels, hospitals, government offices, train stations, and retail stores in Japan and around the world.

■Job Description

As a Senior IT Engineer in avatarin "Cloud and Infrastructure" team, you will help build a secure, reliable, and practical IT environment for avatarin employees. The role combines workplace technology support with security coordination and infrastructure awareness: maintaining office assets, managing company laptops and phones, supporting security controls and policies, coordinating compliance work, and working with the DevSecOps Engineer on Kubernetes and related IT/Cloud systems.

A typical day may start with reviewing endpoint health, device inventory, service requests, access changes, and security alerts. You might troubleshoot a laptop or mobile-device issue, coordinate a replacement, verify that required security settings are applied, or document a recurring support procedure.

Later, you may collect compliance evidence, update an IT or security policy, track remediation, or support a security awareness activity. You may also perform basic checks, gather evidence, and route Linux, Kubernetes, or security issues to the DevSecOps Engineer for detailed investigation.

The work is cross-functional and bilingual. You will communicate with employees and vendors in fluent Japanese and collaborate with technology stakeholders in business-level English. Because the role supports physical devices and office systems, hands-on on-site work will be required when the task cannot be completed remotely.

■Responsibilities

• Workplace and endpoint operations
• Compliance and audit readiness
• Infrastructure and Kubernetes support
• Tech Lead Track-only

■Must-have skills

• Strong understanding of large-scale enterprise network and security concepts and experience configuring L2 switch, L3 router, VPN, firewall, security gateway, etc.
• Experience with configuration management tools (e.g., Ansible).
• Experience with Linux distributions (e.g., Ubuntu, RHEL, etc).
• Knowledge of networking protocols (TCP/IP, DNS, VPN) and security best practices.
• Familiarity with security monitoring technologies like IDS/IPS, EDR, SIEM, and SOAR.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills.
• Proficient in both professional Japanese and business-level English.

■Nice to have

• Experience with containerization technologies (Docker, Linux, Kubernetes, Helm, ArgoCD, etc).
• Certification in network systems (e.g., CCNA, CCNP, CCIE, etc).
• Certification in information security (e.g., CISSP, CCSP, CompTIA Security+, etc).
• Experience with monitoring and logging tools (e.g., Prometheus, New Relic, Grafana, etc).

■Selection Processes

• Personality test（25min)
• Skills Screening Test (90min)
• 1st interview with HR (45min)
• Deep Dive Technical Interview (90min)
• Final Interview (60min)

Working Conditions

• Flex working schedule 8 hours/day, 5 days/week (Between 07:00 to 22:00)
• 2 days/week remote work (Expansion up to 4 days based on performance)
• Long holiday policy (up to 1 month continuously)
• Monthly/Quarterly company sponsored Team Lunch/Dinner events
• Company wide recreational events (arranged lunches, BBQs, training camps, etc.)
• Fully English-speaking work environment (Technology team)

【avatarin benefit program】

• 15 days paid leave yearly (cumulative up to 2 years)
• Commuter allowance between company and closest home station.
• Housing allowance of 30,000yen/month (within a 5 km radius from company).
• Child allowance of 10,000yen/child/month (up to 2 children & 14 years of age)
• Learning Development Credit Program up to 30,000 yen/year (must be career growth-related)
• Late-night work allowance after 10pm.
• Health, Pension, Employment insurance (50:50 Employee:Company commitment)
• Maternity/Paternity leave (Up to 1 year, after 1 year employment)