CMI Assistant
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
- Sep 25, 2026
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CMI Assistant
Office Location: Flexible
Working Hours: 37 hours per week between 07:00 - 19:00
The opportunity
Are you looking for experience working on client and matter inception? We're looking for a CMI Assistant to help support our growing CMI Team.
We can offer you:
Office Location: Flexible
Working Hours: 37 hours per week between 07:00 - 19:00
The opportunity
Are you looking for experience working on client and matter inception? We're looking for a CMI Assistant to help support our growing CMI Team.
We can offer you:
- A great mix of work within a supportive and collaborative team
- A culture of trust and empowerment with responsibility and autonomy over your work
- The support and encouragement of a great team behind you who want to help you thrive
- A competitive package with great benefits
The role:
To work as part of a centralised Client and Matter Inception (CMI) team providing a professional high quality, solution focused and efficient matter opening journey. Ensuring all work requests are carried out in line internal procedures and regulatory requirements. Working to set SLAs in order to meet clients’ needs.
To work as part of a centralised Client and Matter Inception (CMI) team providing a professional high quality, solution focused and efficient matter opening journey. Ensuring all work requests are carried out in line internal procedures and regulatory requirements. Working to set SLAs in order to meet clients’ needs.
What you will be doing:
- Liaising with the legal teams to obtain information and documentation as required.
- Prioritising and processing all work requests in line with expectations and agreed SLAs
- Taking responsibility for ensuring each piece of work is correctly saved in document management systems and accessible in a timely manner
- Proactively clarifying instructions with legal departments and requestors should they be unclear or if deadlines are not made explicit
- Proactively sharing information and documenting best practice and fixes
- Showing initiative when responding to queries and actively trying to seek solutions to problems
- Sharing knowledge and providing guidance to internal clients regarding the best approach to take to achieve the desired outcome
- To be flexible in meeting the needs of the team and the business e.g. occasional shift changes (with reasonable notice) to accommodate team meetings, training sessions and meet client requirements etc.
- Any other duties commensurate with the post
What you will need:
- Experience of working in a similar role within the legal sector
- Efficient and accurate typing skills
- Excellent attention to detail with a keen eye for presentation
- Good IT skills with knowledge of Microsoft Office products
- Experience of using document, case and practice management systems is desirable
- Effective communicator, able to build and maintain professional relationships with colleagues
The team:
To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The group includes Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.
Additional information
Want to find more about our amazing benefits?
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Want to find more about our amazing benefits?
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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.