COE Order Document Intake Specialist I

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

As a(n) Order Document Intake Specialist I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Duties are performed using system wide processes requiring the use and application of concepts, theories and techniques.
• Documentation is processed accurately and in a timely manner. Documents are handled in compliance with policies.
• Process documentation required for order entry of products, within the agreed SLA from the receipt of initial orders.
• Recognize documents and process efficiently and correctly.
• Track, monitor and follow-up on documents that are attached to orders, customer records and update the necessary pieces of information in the relevant systems.
• Looking up online authorizations
• Completion of required quota of items each day.
• Maintaining an organized, efficient workflow.
• Analyze current operating methods and determine appropriate action to resolve documents with discrepancies.
• Work closely with Lead, Supervisor, Manager and all levels of management, in identifying and resolving process improvements.
• Communicate problems and/or opportunities to Lead, Supervisor and Manager.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires the following qualifications:

• High school diploma or equivalent (no special certification required)
• 2 or years of customer service or data entry experience.
• Available to work weekends
• Preferably experience with data management and ERP systems (E.g. Oracle)
• Competent user of MS Office applications
• Ability to navigate through multiple windows-based computer applications skillfully in a fast-paced environment.
• Ability to work independently, managing incoming and outgoing workload on a daily basis
• Excellent organizational skills
• Good team player
• Strong analytical and problem-solving skills

AND

In addition to the above requirements, the following are also required:

Soft skills:

• Willingness to work varying shifts including evenings, nights, occasionally weekends and statutory holidays
• Excellent 10-key and keyboard abilities.
• Proficiency in general office duties.
• Ability to prioritize and multitask.
• Attention to detail.
• Ability to enter data accurately.
• Demonstrate good interpersonal skills.
• Ability to maintain complete confidentiality and discretion in business relationships.
• Demonstrate willingness and ability to participate in, and complete, all required training programs.
• Ability to work effectively and exercise sound business judgment in a team environment, as well as independently.
• Ability to communicate effectively, both verbally and in writing, with all levels of external and internal customers.
• Demonstrate flexibility in work shift to meet department needs and goals.
• Demonstrate ability to deal effectively with all employees and external business contact while conveying a positive service-oriented attitude.
• Perform duties in an accurate and complete manner evaluated and validated via quality assurance assessment.

Technical skills:

• Experience with Microsoft Office applications including Word, Excel, and email.
• Capable of multitasking and toggling through 4-5 different systems (dual screens)
• Strong typing skills

We are looking for a person that implements and has strong alignment with Solventum culture and values

• Customer at our core: Think like and with the costumer
• Innovating boldly: Pioneer solutions and processes
• Powered by inclusion: Cultivate connected community
• Winning with agility: Collaborate efficiently

Additional qualifications that could help you succeed even further in this role include:

• Two or more years of related healthcare experience
• Medical terminology
• Back Office experience
• Some college course work completed

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to Heredia, Belén at least 1 day per week)

Relocation Assistance: not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Who we are

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges.

Our workforce

20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work.

Our impact

Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future