Collections Analyst, Associate

Job Description Job Description: As part of BILL's Collections team, this role will support the collections team in the execution and delivery of the team's strategic and operational initiatives. The collections team is responsible for the end-to-end collections process across all BILL entities (Bill.com LLC, Divvy, and Invoice2Go) and includes reviewing each account to determine the best way to approach the client, then executing their plan to bring in the maximum amount of revenue. The ideal candidate brings collections knowledge and experience, possesses a customer centric mindset, and is able to contribute strongly individually and as part of a small but high-performing team to optimize collection efforts and deliver on critical financial targets. Qualifications: 1-2+ years of direct collections experience preferably in ecommerce, payments, financial service or a similar industry Has proven ability to learn, adapt and train new processes and procedures Logical and rational thinker with demonstrated data analysis and investigative skills Possesses excellent organizational and time management skills - must have ability to prioritize and balance multiple tasks simultaneously Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships within a dynamic organization Nice Have’s - Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards A degree in Accounting, Finance, or Operations Management is a plus Must-Have's Must Have: - 1–2+ years of direct collections experience. - Experience in collections within ecommerce, payments, financial services, or a similar industry. - Demonstrated data analysis and investigative skills. - Ability to learn, adapt, and execute new processes and procedures. - Strong organizational and time management skills with the ability to manage multiple priorities. Nice to Have: - Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual cards, and credit cards. - Degree in Accounting, Finance, or Operations Management. Additional Information: - Location(s): Remote; local candidates may utilize office space in Draper, Utah. - Job grade, reporting context, or other screening-relevant logistics: - Contract position. - Initial 6-month assignment with potential extension based on business need and performance. - Three openings. - Interviews conducted via Zoom. - Supports end-to-end collections activities across BILL entities including Bill.com LLC, Divvy, and Invoice2Go. - Focus on execution of collections strategies and operational initiatives.