Collections and Landlord Tenant Administration Manager

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale. At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity. The Collections and Landlord/Tenant Administration Manager oversees the day-to-day management of landlord/tenant litigation and collections activity across an assigned geographic portfolio that may include several different states, while also supervising a team of 4 to 5 team members who each manage similar responsibilities within their own geographic areas. This role partners closely with community managers, regional staff, and outside local landlord/tenant counsel to ensure that non-payment and other landlord/tenant matters are initiated, tracked, and resolved consistently, accurately, and on schedule. The role reports to the General Counsel, Property Management, within the Legal Department. RESPONSIBILITIES: Directly own and manage a dedicated geographic portfolio of collections and landlord/tenant litigation matters, in addition to supervisory duties. Monitor all landlord/tenant litigation within the assigned geography from initiation through resolution. Arrange and lead monthly update meetings with local landlord/tenant counsel to review case status and next steps across the portfolio. Enter and maintain landlord/tenant case updates in the property management system on a timely and accurate basis. Work with community managers, regional staff, and outside local landlord/tenant counsel to initiate non-payment legal proceedings against current tenants on a regular, consistent cadence, as well as holdover and other proceedings on an as-needed basis. Serve as a first point of contact, together with the community manager, for outside landlord/tenant counsel on information requests and settlement negotiations. Supervise, coach, and support a team of 4 to 5 team members, each responsible for similar landlord/tenant administration duties within their own geographic portfolio. Review direct reports' case management and litigation activity to ensure consistency, timeliness, and compliance with company standards and applicable landlord/tenant law. Identify trends or issues across geographies and escalate to the General Counsel, Property Management, as appropriate. Monitor and report on team-wide portfolio KPIs — including case aging, cycle time, collections recovery rate, and outside counsel spend — across all direct reports, in addition to comparable metrics on their own limited caseload. Perform other duties as assigned. BENEFITS: Generous employer contribution for Medical Insurance through Meritain Health. Employer Paid Vision Plans. Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 12 paid Holidays. 15 days of PTO. 7 Sick days. Employer Paid Life Insurance. Flexible Spending Account. Nationwide Pet Insurance. Disability Insurance. Laser Correction Discount. Employee Discounts on appliances, apparel, and more. QUALIFICATIONS: Bachelor's degree required. Minimum of five (5) years of prior paralegal or legal case management experience required; experience with landlord/tenant, eviction, or collections matters strongly preferred. Prior experience supervising or mentoring team members preferred. Experience with property management systems (e.g., Yardi, RealPage, or similar) preferred. Strong organizational and case-management skills, with the ability to manage a high volume of active matters across multiple jurisdictions simultaneously. Excellent written and verbal communication skills, with the ability to work effectively with outside counsel, community managers, and regional staff. Sound judgment and discretion in handling sensitive tenant, legal, and settlement information. Ability to work independently in a remote environment and manage competing deadlines across an assigned geography. Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. 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