Collections Lead Specialist

If you are a Collections Lead Specialist professional looking for an opportunity to grow your career, this gives you the chance to be part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous improvements for the business. In this role, you will provide effective first-line credit and collection services through phone and email, helping achieve Emerson's financial and operational goals while supporting a positive customer experience. If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! In This Role, Your Responsibilities Will Be: Manage varying accounts and portfolios, including highly complex accounts. Independently perform credit and collection activities. Accurately validate and log basic to complex customer disputes in a timely manner to initiate resolution and escalation. Utilize available tools and resources to thoroughly assist cash application specialists by reviewing received payments and customer remittance advice related to assigned accounts and providing accurate invoice details and supporting documents for proper payment allocation. Monitor the team’s major disputes and proactively assist colleagues to speed up resolution. Monitor advance payments and coordinate with the business units to ensure that invoices are raised immediately. Assist in minimizing risk of non-payment to increase collection and reduce risks. Review reports and take action to fix discrepancies or inaccuracies before submitting these to POCs and local management. Act as the team's escalation point for complex issues, recommend solutions, and support continuous improvement initiatives and projects. Who You Are: You are driven to deliver results and approach tasks with energy and enthusiasm. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level. For This Role, You Will Need: Bachelor’s degree in Finance, Business, or related fields. Minimum of 4-5 years of experience in Collections. Excellent computer skills with working knowledge of Microsoft Office and SharePoint. Resourceful, assertive, and able to demonstrate leadership qualities in a team environment. Our Culture & Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. #LI-GS1