Collections Manager

Are you a results-driven leader with a passion for optimizing cash flow, reducing financial risk, and developing high-performing teams? We are seeking a Collections Manager to lead and enhance our collections operations, driving continuous improvement across processes, customer relationships, and financial performance. In this role, you will oversee a team of collectors, develop effective collection strategies, collaborate with cross-functional stakeholders, and play a critical role in improving Days Sales Outstanding (DSO) while minimizing bad debt and credit risk. This is an excellent opportunity for a customer-focused finance professional who thrives in a fast-paced environment and enjoys leading teams to achieve operational excellence.

Essential Duties and Responsibilities:

• Explore ways to improve cash collection efficiency

• Ensure collection strategies and policies are followed to reduce past due balance and risk exposure for all regions under FSC Team

• Promote and provide exceptional customer service

• Conduct data and process analysis. Prepare Collection reports for month/quarter end

• Achieve and maintain high level of customer service and satisfaction

• Perform and review bad debt calculations

• Develop and implement appropriate collections policies to maintain current AR and minimize bad debt write off

• Engage in direct dialog with customer level contacts to resolve collections issues

• Perform credit risk analysis and collaborate with the sales and operations organization to minimize credit risk

• Collaborate with management regarding the AR process and the status of each subledger, specifically around key customer accounts

• Continuously improving transactions processes in the areas of responsibility, implementing initiatives focusing on standardization, quality improvement and cost reductions

• Ensure internal and external audit controls are followed

• Ensure all functions are performed efficiently and take corrective action in relation to poor performance

• Determine Authority Matrix interpretation and obtain leadership clarification where needed

• Assist with the AR Closing of the assigned portfolio of accounts/regions

• Understand and apply accounting principles

• Ability to effectively coach, give performance feedback and provide development opportunities within the department

• Manage and deploy resources in an effective and efficient manner in order to deliver services

Minimum Education and/or Experience:

• Bachelor’s degree; supplemented by minimum of 3-5 years of related experience, or an equivalent combination of education, training, and experience

• Prior experience in B2B collections and global collections preferred

• Excellent communication and interpersonal skills

• Strong computer skills/competence in Excel

• Strong problem solving and attending to details

• Strong organizational and interpersonal skills

• Strong leadership and team building skills

• Ability to prioritize and handle multiple tasks

• Microsoft Office suite knowledge, particularly Excel

• Ability to meet goals and deadlines in a fast-paced, performance-driven environment