Collections Representative

Company Description Eco Genomics is an organisation focused on advancing genomic solutions with attention to environmental and sustainability considerations. The company is committed to using scientific innovation to create data-driven insights that support responsible decision-making across industries. Team members collaborate across scientific, technical, and operational functions to deliver accurate, reliable results to clients. Eco Genomics values integrity, inclusion, and continuous improvement, and offers opportunities for professional growth in a mission-driven environment.

Role Description This part-time remote Collections Representative role is responsible for managing accounts receivable and ensuring timely collection of outstanding balances. The Collections Representative will contact customers via phone, email, and other approved channels to resolve past-due accounts, negotiate payment arrangements, and document all interactions accurately in company systems. The role includes reviewing account histories, identifying discrepancies, collaborating with finance and customer service teams to address billing issues, and escalating complex cases when needed. The Collections Representative will monitor aging reports, follow established collection policies and compliance guidelines, and contribute to process improvements that support cash flow and customer satisfaction.

Key Responsibilities

• Visit customers at their locations to collect due payments.
• Coordinate collection schedules and follow up on outstanding amounts.
• Collect cash or other approved forms of payment and ensure accurate handling.
• Maintain accurate records of all collected payments.
• Report daily collection activities and any payment issues to the relevant team.
• Communicate professionally with customers during collection visits.
• Coordinate with the internal team regarding collection status and pending payments.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• 2 years of relevant experience in field collections or a similar role.
• Previous experience handling cash or payment collections is required.
• Strong communication, negotiation, and customer-handling skills.
• Good English communication skills, both written and verbal.
• Reliable, organised, and trustworthy.
• Strong follow-up and time-management skills.
• Ability to travel between customer locations.
• Valid driving license and access to transportation is preferred.
• Availability to work part-time based on collection requirements.

Qualifications

• Candidates should possess debt collection and cash collection skills, with experience managing past-due accounts and negotiating payment plans.
• Candidates should possess strong communication and customer service skills to interact professionally with customers and internal stakeholders.
• Candidates should possess finance-related skills, including basic understanding of billing, invoicing, and accounts receivable processes.
• Attention to detail, accuracy in data entry, and proficiency with CRM or accounting software are beneficial.
• Ability to work independently in a remote environment, manage priorities, and meet collection targets is required.
• Prior experience in collections, accounts receivable, or a similar role is preferred; relevant coursework or a degree in business, finance, or a related field is an advantage.