Collections Specialist (Mortgage Servicing)

Direct Hire | Permanent Opportunity | Hybrid Schedule | Branch Location: Buchanan, MI

Are you an experienced mortgage collections professional looking for a stable, long-term opportunity with an employee-focused organization? A highly respected Credit Union is seeking a Collections Specialist to join their team and play a key role in supporting members through the mortgage delinquency and resolution process.

This is a direct hire opportunity offering excellent benefits, work-life balance, and a hybrid work schedule.

Position Details

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Work Arrangement: Hybrid

Work From Home: Monday & Friday
Onsite: Tuesday, Wednesday & Thursday

Compensation: Competitive and flexible based on experience

Employment Type: Direct Hire (Permanent from Day One)

What You'll Do

As a Collections Specialist, you'll manage delinquent mortgage and consumer loan accounts while working closely with members and internal partners to identify solutions and resolve account issues.

Key responsibilities include:

Managing delinquent residential mortgage accounts throughout the collection lifecycle
Contacting members to discuss payment options and establish repayment arrangements
Supporting loss mitigation and workout plan activities
Coordinating foreclosure-related processes with attorneys and legal partners
Assisting with bankruptcy proceedings and related account management
Managing deceased member accounts and estate-related claims
Maintaining thorough documentation and account records
Ensuring compliance with banking regulations, policies, and servicing guidelines
Partnering with attorneys, title companies, and internal departments to resolve complex account situations
Working across multiple servicing, lending, and collections systems

What We're Looking For

Required Qualifications

3+ years of collections experience within a:
- Credit Union
- Bank
- Mortgage Servicer
- Financial Services organization
Experience managing delinquent mortgage accounts
Strong customer service and communication skills
Ability to work independently and manage multiple deadlines
Comfortable navigating multiple computer systems and applications
Strong attention to detail in a regulated financial environment

Preferred Experience

Ideal candidates will have hands-on experience with:

Mortgage delinquency management
Payment arrangements and repayment plans
Loss mitigation activities
Foreclosure coordination
Bankruptcy processing and support
Attorney and legal partner communication
Estate and deceased member account resolution

Ideal Candidate Profile

You may be a strong fit if you have experience working as a:

Mortgage Collections Specialist
Mortgage Servicing Specialist
Loss Mitigation Representative
Foreclosure Specialist
Default Management Specialist
Mortgage Recovery Representative
Credit Union Collections Specialist
Banking Collections Representative

Outstanding Benefits Package

Employees enjoy a comprehensive benefits package that includes:

Medical Insurance (Blue Cross Blue Shield)

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Short-Term & Long-Term Disability Coverage

Health Savings Account (HSA) with up to $2,000 annual employer contribution

Flexible Spending Accounts (FSA)

401(k) with:

Up to 5% company match after one year
Additional 5% employer contribution after one year

152 Hours of PTO Annually

Paid Community Service Day

4 Weeks Paid Parental Leave

Wellness Reimbursement up to $750 annually

Employee Assistance Program (EAP)

Tuition Reimbursement

$100 Annual Company Apparel Allowance

Domestic Partner Benefits

Benefits generally become effective on the first of the month following your start date.

Why Join?

This is an excellent opportunity to join a well-established Credit Union that values its employees, promotes work-life balance through a hybrid schedule, and offers long-term career stability. If you have mortgage collections experience and enjoy helping members navigate challenging financial situations while delivering exceptional service, we'd love to hear from you.

Apply today to learn more about this opportunity!

Job Type & Location

This is a Permanent position based out of South Bend, IN.

Pay and Benefits

The pay range for this position is $49920.00 - $52000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Medical Insurance through Blue Cross Blue Shield for employees and eligible family members. Dental Insurance through Guardian Dental. Vision Insurance through EyeMed. Company-paid Life Insurance at 2x annual salary, plus spouse and child life insurance coverage. Company-paid Short-Term Disability and Long-Term Disability coverage. Health Savings Account (HSA) with up to $2,000 annual employer contribution. Flexible Spending Account (FSA) available for healthcare and dependent care expenses. 401(k) Plan with: Up to 5% company match after one year of service. Additional 5% employer contribution after one year of service. 152 hours of Paid Time Off annually (prorated during the first year). Paid Community Service Day with up to 8 hours of paid volunteer time. Paid Parental Leave of 4 weeks for birth or adoption after one year of service. Wellness Reimbursement of up to $750 annually for gym memberships, health coaching, or dietitian services. Thrive Wellness Program with incentives for participation in wellness activities. Employee Assistance Program (EAP) available for employees and family members. Tuition Reimbursement available after one year of service. $100 annual company logo wear allowance. Domestic Partner Benefits available for eligible partners. Benefits generally become effective on the first of the month following the employee's start date.

Job Type & Location

This is a Permanent position based out of South Bend, IN.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

Workplace Type

This is a hybrid position in South Bend,IN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Collections Representative (Banking / Credit Union)