Collections Specialist

Description Join a team that puts people first—our clients, our colleagues, and you. This is a full time, fully remote role. Applicants must reside in FL, GA, IL, KY, MI, NC or VA. We're looking for a Collections Specialist who is passionate about delivering exceptional service while ensuring billing accuracy and timely payment resolution. In this role, you’ll serve as a trusted partner to clients, helping support their financial journey from onboarding through invoicing and collections. The Collections Specialist will utilize a dialer to contact clients and collect and process outstanding payments. About the Role As a Collections Specialist (also referred to as a Client Loyalty Specialist ) , you’ll manage the full billing process—from initial client setup to ongoing payment follow-through. You’ll communicate with clients, resolve questions, research account issues, and coordinate internally to ensure accurate records and positive client experiences. Your work will directly support our client-focused culture and the financial stability of the organization. Requirements What You’ll Do Respond promptly and professionally to client and field inquiries, ensuring a positive experience. Research Accounts Receivable items and complete documentation to clear outstanding balances. Ensure compliance with company billing policies, system standards, and protocols. Monitor accounts to identify overdue payments and take action to resolve them. Contact clients (debtors) to arrange payoff of outstanding obligations. Notify Accounting of potential invoice write-offs so proper accruals can be recorded. What You Bring High School Diploma or GED required 3+ years of experience in billing, collections, cash application, A/R research, or related fields; project billing experience preferred. Strong written and verbal communication skills. Proficiency with Microsoft Office (Outlook, Excel, Word). High attention to detail, accuracy, and follow-through. Ability to manage multiple priorities in a fast paced, deadline-driven environment. Strong analytical and problem solving skills. Professional and positive interpersonal skills.