Collections Specialist

Come join our family! If you are interested in truly making a difference in a collaborative and rewarding work setting with a culture of respect, accountability, appreciation, and loyalty, Microbac might be the right place for you! We offer a positive working environment with engaged and supportive leadership teams along with competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flextime, a wellness program, referral bonus, tuition reimbursement and more! ABOUT MICROBAC Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients nationwide, offering laboratory solutions to life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined by over 50 years of trusted, analytical and measurement experience. As a privately held third-party testing company, Microbac operates with a commitment to our workforce, safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets. JOB SUMMARY The Collections Specialist is responsible for managing the company’s accounts receivable portfolio to ensure timely payment of outstanding invoices and to minimize credit risk. This role plays a critical part in maintaining healthy cash flow across an $80M revenue organization by proactively managing customer accounts, resolving billing discrepancies, and partnering cross-functionally with Sales, Customer Success, and Finance. The ideal candidate is detail-oriented, analytical, persistent, and professional in handling high-volume B2B collections. MAJOR/ESSENTIAL FUNCTIONS Manage assigned customer accounts from initial follow-up through resolution, maintaining a consistent collection cadence and escalating accounts requiring management, legal, or third-party intervention. Meet established cash collection goals and assigned performance KPIs. Review accounts receivable aging reports and prioritize collection activity based on balance, delinquency, risk, and business impact. Document customer contacts, payment commitments, disputes, and collection activity in the accounting system. Research and resolve invoice discrepancies, short payments, unapplied cash, billing issues, and other payment barriers. Identify and escalate high-risk accounts, recurring delinquencies, and broken commitments to management. Prepare weekly aging summaries, collection forecasts, account updates, and KPI reports for management. Protect confidential customer, financial, and organizational information in accordance with company policies. Process customer credit card payments through the approved third-party processor. Manage invoice uploads through customer payment portals. Perform all other duties as assigned. REQUIRED KNOWLEDGE, SKILLS, & ABILITIES Job Requirements: High school degree or equivalent Minimum 1 year of experience, preferred Experience in a mid-size or high-growth organization ($50M+ revenue preferred). ERP experience preferred Strong understanding of AR aging, DSO, and credit management principles. Excellent verbal and written communication skills. Strong negotiation and conflict-resolution abilities. Analytical mindset with attention to detail. Ability to manage high-volume portfolios with competing priorities. Proficiency in Excel High level of professionalism and persistence. Excellent attention to detail and organizational skills Excellent customer services and communication skills Ability to analyze information Works well with a team Education & Experience: Associate degree in accounting or a related field of study, preferred Prior experience with Accounts Receivable and collections Experience working with accounting software WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception. Working Conditions: While performing the duties of this job, the employee will be in a general office environment. The noise level in the work environment is usually moderate. This job may require travel less than 20% As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets. OTHER: This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time. Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. Microbac is an Equal Opportunity Employer – We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.