Collections Specialist - Remote

Salary Range: $70,000.00 To $80,000.00 Annually Role and Responsibilities The Collections Specialist supports Pedcor’s central services operating model by managing assigned delinquency and collection activities across assigned properties. Working with onsite and regional teams, the specialist follows consistent procedures, resolves account issues, communicates with residents, and helps reduce delinquency and bad debt. The role reports to the Central Services Program Manager and provides operational feedback to improve the pilot and inform its expansion. Primary Responsibilities Monitor delinquent accounts and maintain accurate, current reports for assigned properties; track progress against approved collection and delinquency targets. Contact residents about past-due balances through approved channels, document communications and commitments, and follow up promptly on unresolved accounts and missed payment arrangements. Review delinquent accounts for incorrect charges, payments, credits, and other discrepancies; coordinate corrections with the appropriate onsite or accounting teams. Ensure regular and clear communication with site teams. Coordinate on notices or actions requiring local delivery or management approval, and keep property managers informed of account status and next steps. Prepare documentation and coordinate with legal or eviction service providers when accounts are referred under approved procedures. Identify available rent assistance resources and coordinate with residents and property teams where appropriate. Support the resolution of post-move-out balances as assigned, including resident follow-up and coordination with collections agencies, subject to applicable law and local market requirements. Identify recurring issues, process gaps, and opportunities to improve collection practices; report findings and recommendations to the Program Manager. Compliance and Policy Requirements Apply company policies and approved procedures consistently and comply with applicable federal, state, and local laws, including Fair Housing requirements. Promptly escalate compliance concerns, policy gaps, and exceptions requiring management or legal review. The Collections Specialist may recommend collection strategies, account corrections, payment arrangements, and process improvements within established policies. Approvals, legal decisions, and exceptions remain with the individuals designated by Pedcor policy. Success Measures Success in this role will be measured by the specialist’s ability to effectively perform collections from a remote position, reduce delinquency at assigned properties to established site targets, and consistently complete collection activities with minimal administrative support from onsite teams. Success will also include identifying and implementing process improvements during and after the pilot that reduce the administrative burden on site staff and create a scalable, repeatable collections model that can be deployed across the company. Key measures may include: Help assigned properties achieve approved collection and bad-debt objectives. Apply approved collection procedures consistently across assigned properties while accounting for property and local market requirements. Maintain accurate account documentation, timely resident follow-up, and clear communication with onsite and regional teams. Monitor performance and exceptions, escalate barriers promptly, and contribute practical recommendations to improve and scale the shared-services model. Qualifications and Education Requirements Experience with multifamily resident accounts, rent collection, delinquency management, or a related function preferred. Strong organization, attention to detail, communication and follow-through; ability to work across multiple properties and maintain accurate records. Comfort using property management systems and reports to identify issues and monitor results. Preferred Skills Process analysis and redesign Data-driven decision making Written and verbal communication Additional Notes Pedcor Investments (“PILLC”) was founded in 1987 and is the main multifamily development arm of the Pedcor Companies. PILLC, along with its affiliates, is active in the development, construction, management, and ownership of multifamily housing across 22 states with a focus on Section 42 tax credit housing. PILLC has established a reputation as an innovative developer with a solid history of compliance with IRC Section 42 property management. PILLC actively manages over $2B in real estate assets in conjunction with a multitude of investing and lending partners.