Commercial Account Manager

The Commercial Department The Commercial Department plays a pivotal role in the organisation's success by driving strategic growth and revenue generation. Comprising specialists in marketing, business development, deal execution, market intelligence, and site selection, the team ensures seamless collaboration to identify market opportunities, develop compelling value propositions, and deliver customer-centric solutions. By leveraging data-driven insights and industry expertise, the department supports the company’s mission of delivering high-quality, sustainable data centre services across Europe. Position Overview The Commercial Account Manager is responsible for customer relationships from contract execution through project delivery and into operations. Working closely with the Head of Leasing & Transactions, the role will ensure customers receive a consistently high level of commercial support throughout the lifecycle of each project whilst identifying opportunities to strengthen relationships, resolve issues proactively and maximise long-term commercial value. The role acts as the day-to-day commercial interface between HSCALE and its customers, coordinating internally across Development, Design, Delivery, Legal, Finance and Operations to ensure commitments are delivered and customer expectations are exceeded. Demonstrable experience managing and developing strategic customer or key-account relationships. Relevant commercial experience within data centres, digital infrastructure, technology, real estate or another complex infrastructure environment. Strong commercial and contract-management capability, including experience interpreting contractual obligations and managing commercial change. Proven ability to coordinate complex customer requirements across multidisciplinary teams. Excellent stakeholder-management, communication and presentation skills. Commercially astute, with the ability to balance customer expectations, contractual commitments and business priorities. Organised and detail-oriented, with the ability to manage multiple workstreams and deadlines. Comfortable operating in a fast-growing, international and delivery-focused environment. Own the day-to-day commercial relationship with assigned customers, developing trusted and effective long-term partnerships. Establish and coordinate customer governance meetings, commercial reviews, reporting and follow-up actions. Monitor contractual commitments, commercial risks, dependencies and outstanding customer actions. Manage commercial changes, contract amendments and variations in collaboration with Legal, Finance and project stakeholders. Coordinate customer requirements, technical inputs, decisions and approvals across internal teams. Identify and resolve emerging issues proactively, escalating where necessary to protect delivery programmes and customer confidence. Support customer onboarding, commissioning, handover and the transition of projects into operations. Identify opportunities for additional capacity, future expansion and broader strategic collaboration with existing customers. Prepare and support customer presentations, proposals, business reviews and relationship-development activities. Maintain accurate commercial records, account reporting, customer feedback and action tracking. Enhanced pension: Following a three-month waiting period, HSCALE contributes 8% of your full base salary, while employees contribute 5% of Qualifying Earnings. Private medical insurance: Bupa cover providing access to specialists, diagnostics, inpatient and outpatient treatment, cancer care, mental health support and digital GP services. Health cash plan: Medicash support towards everyday healthcare costs, including dental care, optical expenses, physiotherapy, specialist consultations and diagnostic scans, together with unlimited virtual GP appointments. Income protection: Financial protection of 70% of your basic annual salary if illness or injury prevents you from working, payable after 26 weeks for up to five years. Family healthcare support: Eligible children can be included in the Medicash health cash plan at no additional cost. Employee discounts: Access to Happy Marketplace, offering savings across a wide range of retailers, products and services. Annual leave: 25 days’ paid annual leave per year, in addition to UK bank holidays. Hybrid working: A flexible hybrid-working model combining collaboration in our central London office with remote working. Central London location : A modern office in the heart of Soho, with excellent transport connections and access to everything the area offers.