Commercial & Customer Success Coordinator

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the Role

If you love blending strategy, data, and collaboration, this role puts you right at the center of it all. Supporting The Collective, you’ll work in a fast-paced, idea-driven creative environment where strong commercial thinking helps shape smart sales decisions and high-impact client work. From pricing strategy and contract support to Salesforce optimization and pipeline reporting, you’ll help turn big-picture goals into practical, scalable processes. You’ll also partner closely with senior leadership to drive growth, efficiency, and strong business outcomes across the sales journey.

You’re Good At

• Turning data into action, especially when it comes to pricing, forecasting, pipeline reporting, and sales performance insights
• Working in a fast-paced, highly collaborative environment where multiple priorities, shifting deadlines, and detail-heavy projects are part of the day-to-day
• Supporting sales processes end to end, including RFP response support, proposal review, vendor enablement, and contract coordination
• Keeping Salesforce clean, useful, and effective through reporting, troubleshooting, SOP documentation, and team training
• Building strong partnerships across leadership, finance, legal, and client engagement teams to keep projects moving smoothly
  
  

You Might Also Have

• Experience supporting a creative, agency, or Collective-style business where commercial strategy meets client-facing delivery
• Familiarity with contract documents like Master Service Agreements, Statements of Work, Letters of Intent, and addendums
• Confidence using tools like Monday.com, Smartsheet, and Excel to manage reporting, project workflows, and process improvements
• Strong business writing and proofreading skills, with a sharp eye for accuracy and professionalism
• A proactive, solution-oriented mindset with the emotional intelligence to navigate cross-functional relationships effectively
  
  

You Should Know

• This role is virtual and will operate within the Central/ Eastern time zones.

If you’re excited to bring structure, strategy, and smart problem-solving to a creative, high-impact team, apply now.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Commercial & Customer Success Coordinator is between $55,000 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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