Commercial Lines Account Manager

Commercial Lines Account Manager Patriot Growth Insurance Services | Remote | Full-Time Why This Role Matters As a Commercial Lines Account Manager, you play a vital role in helping businesses protect their people, assets, and operations. You will serve as a trusted advisor and primary service contact for commercial clients, ensuring their insurance programs are managed accurately, efficiently, and with a high level of care. In this role, you'll oversee the day-to-day servicing of a commercial lines book of business, partnering closely with producers, renewal specialists, carriers, and account support professionals. Your expertise in commercial insurance, relationship management, and account servicing will help clients navigate policy changes, coverage needs, and business growth with confidence. How You'll Make an Impact Build and maintain strong relationships with commercial clients, carriers, producers, and internal partners to deliver exceptional service. Manage endorsements, policy changes, certificates, billing inquiries, and other account service requests with accuracy and efficiency. Review policies, endorsements, and coverage documentation to ensure compliance with carrier requirements and agency procedures. Support new business onboarding activities and facilitate a smooth transition from the sales process to ongoing account management. Identify coverage gaps, emerging exposures, cross-selling opportunities, and account rounding strategies that support client retention and growth. Coordinate with renewal specialists, carriers, and internal teams to ensure timely completion of service-related tasks and client requests. Facilitate clear communication among clients, producers, carriers, and service teams to resolve issues and enhance the client experience. Maintain accurate account documentation and policy records within agency management systems and CRM platforms. Who You Are A relationship-focused insurance professional who enjoys helping commercial clients navigate complex coverage needs. Highly organized and capable of managing multiple priorities while maintaining attention to detail. A proactive problem solver who takes ownership of client concerns and works diligently toward successful resolutions. Client-centered and responsive, with a commitment to delivering an exceptional service experience. An effective communicator who can explain insurance concepts and policy information clearly and professionally. A collaborative teammate who values partnership and contributes to team success. Dedicated to ongoing professional development and staying current on carrier updates, insurance products, regulations, and industry trends. What You Bring Day One: 1 to 3 years of experience in commercial insurance account management, customer service, sales support, or a related client-facing role. High School Diploma, GED, or Associate Degree in Business Administration or a related field. Florida 2-20 Property & Casualty Insurance License. Working knowledge of commercial lines insurance products, coverages, policy structures, underwriting principles, and carrier requirements. Strong client relationship management and customer service skills. Excellent verbal and written communication skills. Strong organizational and time management abilities, with the ability to prioritize multiple responsibilities. Proficiency with CRM platforms, agency management systems, Microsoft Office Suite, and business technology tools. Valuable Additions: Experience within the Property & Casualty insurance industry. Bachelor's Degree in Business Administration, Marketing, Sales, or a related field. Experience servicing small to middle-market commercial accounts across multiple industries. Familiarity with account remarketing, account rounding, and cross-selling opportunities. Experience working with multiple insurance carriers and agency management platforms. Professional insurance designations or ongoing industry education. Real Benefits for Real Life At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits. Highlights Include: Multiple medical plan options, with preventive care covered at 100% Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions Employer-paid short-term and long-term disability coverage Paid parental leave Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave Competitive 401(k) company match to help you build your financial future Comprehensive dental and vision coverage Employee Assistance Program with confidential mental health, legal, financial, and work-life support About Patriot Growth Insurance Services At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do. Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them. Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com. Pay Range: Posted below* *Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays. Pay Range $65,000 — $75,000 USD