Senior Account Manager

Apply Description The Senior Account Manager position is responsible for making a valuable contribution to the Company's sales and marketing objectives. Key responsibilities include new business development, customer contacts, quoting/developing proposals, customer relationship management, contributing to marketing/lead generation and assisting with projec management. Key Responsibilities Sales Goal Performance Achieves goals and objectives set for customer retention, close rates and new business volume Achieves goals and objectives set for gross margins and the profitability of new business Customer Contacts Achieves goals and objectives set for number, type and frequency of customer contacts Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process Generates accurate expense reports and lists of new and/or potential contacts in their territory Quoting / Proposals Delivers accurate monthly and quarterly projections for anticipated new business volume Responds promptly to all quote opportunities and requests from customers and prospects Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position Customer Relationship Management Effectively addresses customer questions and concerns, documents the conversations and takes appropriate action to overcome objections Provides support for projects and uses analysis to discover the cause and effect of specific problems Uses technical expertise to assist customers on meeting their needs for current and potential jobs Marketing / Lead Generation Contributes to Company promotional and marketing activities to generate leads for our sales process Assists with customer presentations and participates with customer calls or on-site customer visits Requirements Educational and experience requirements include: Bachelor's degree business, marketing or in a relevant field or an equivalent amount of training Relevant experience in a sales or customer service role, preferably in a related industry Strong business development skills Proven ability to profitably and accurately develop quotes/proposals for new opportunities Above average written and oral communication skills to interact with customers, prospects and our internal team Proven project and customer relationship management skills Proven marketing skills and a demonstrated ability to generate sales leads