Commercial Service Desk Agent
MetronetLove Your Mondays again!
Join the Future of Connectivity with Metronet!
Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities.
Commercial Service Desk Agent
Our Commercial Service Desk Agents are the voice of Metronet for our business customers – answering inbound calls from customers with billing issues, technical issues, or general questions regarding their business services. Additionally, our Commercial Service Desk Agents will assist with customer questions and concerns on all products and services offered by Metronet through research and resolution using various tools and systems. This role also will process credit applications and activates service, maintains appropriate records, prepares required reports and updates customer accounts. A successful candidate would have that customer service mindset as well as have strong verbal communication skills, time management skills, and the ability to work efficiently and effectively multi-task in a fast-paced, high volume call center environment.
ESSENTIAL JOB FUNCTIONS:
- Answers business customer/client requests or inquiries concerning services and products and reports problem areas.
- Utilizes various systems and tools to assist and service customers.
- Maintain up-to-date working knowledge of all company products, services, and promotions.
- Make system recommendations based on customers equipment specifications in accordance with customer’s needs.
- Determine customer billing issues and provide solutions based on customer.
- All other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
- Highschool Diploma or GED required and/or associate degree preferred
- At least 1+ year of related experience or within high volume call center environment
- Must be detail oriented and strong ability to follow procedures
- Solid problem-solving skills with excellent verbal and written communication skills required
- Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative and Problem-Solving competencies
- After-hours (5pm) and weekend work (8-12pm CST) as needed – Shift Rotation
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Pay Rate - $18.00/hr.
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