Community Association Manager

Community Association Manager Location: Greenbelt or Rockville, MD (HYBRID - onsite 3 days/week, remote 2 days/week) Salary: $80,000 - 85,000/yr About the Role: The Community Manager is responsible for overseeing the daily operations of a residential community association. This role serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The manager ensures that the community is well-maintained, financially sound, and compliant with governing documents, while delivering superior customer service to residents. Administrative & Governance Serve as the primary contact for residents, board members, committees, and vendors. Support the Board of Directors by preparing meeting agendas, packets, notices, and minutes. Attend and facilitate Board, Annual, and Special Meetings as required. Ensure compliance with governing documents, policies, and applicable laws/regulations. Draft and review RFPs, secure proposals, and make recommendations to the Board. Financial Management Assist in preparing and presenting annual budgets and reserve studies. Review and approve expenditures in line with budgetary guidelines and thresholds. Process invoices, reconcile accounts, and maintain accurate financial records. Provide monthly financial and management reports to the Board. Operations & Maintenance Conduct regular property inspections to ensure compliance with community standards. Issue violation notices and follow up on compliance matters. Oversee vendors, contractors, and service providers to ensure quality performance. Coordinate preventive maintenance programs and capital projects. Ensure safety and security protocols are upheld within the community. Resident & Staff Relations Respond to resident inquiries and requests in a timely, professional manner. Promote a positive and inclusive community atmosphere. Hire, train, supervise, and evaluate onsite staff as applicable. Coordinate community communications, events, and newsletters. Qualifications: 2+ years of experience in community association or property management (onsite experience preferred). CMCA, AMS, or PCAM certification (preferred but not always required). Strong knowledge of community governance, property maintenance, and vendor management. Proficiency in Microsoft Office Suite and community management software. Excellent written and verbal communication skills. Strong leadership, organizational, and time management abilities. Ability to handle conflict resolution with professionalism. Working Conditions: Ability to walk property grounds and climb stairs as needed for inspections. Office environment combined with outdoor property inspections. Must be available to handle after-hours emergency calls when necessary. Core Competencies: Customer service focus and professionalism. Financial and project management skills. Leadership and team management. Problem-solving and decision-making abilities. Attention to detail and compliance orientation.