Community Health Access Manager

Position Summary: The Community Health Access Manager oversees and coordinates multiple regional access programs, including the Washington Health Benefit Exchange Navigation program, the Southeast Washington WA Cares Assister initiative in collaboration with the Client Services & Access Navigator. This role ensures integrated service delivery across enrollment assistance, community outreach, HUB referrals, partner engagement, and program compliance.

The Manager provides strategic oversight and technical guidance to both Navigators and partner organizations, ensuring clients receive equitable, culturally responsive, and seamless support in accessing health coverage, long‑term care benefits, and community resources. In partnership with the Client Services & Access Navigator, this position strengthens system navigation by coordinating client-centered referral pathways, supporting insurance navigation activities, and ensuring timely, effective follow‑up on HUB referrals and community access needs.

The Manager leads planning, implementation, reporting, and performance management across all access programs to ensure residents throughout the Greater Health Now region receive high‑quality, integrated support accessing public programs, private insurance options, and social services.

This position manages program goals and objectives related to planning, scheduling, monitoring progress, reporting, and meeting contractual and regulatory expectations.

Reporting Structure

Reports to: Sr. Director of Transformational Health Integration
Dotted-line reports: NA
Direct Reports: NA
Exemption Status: Non-Exempt
Job Level: Individual Contributor

Essential Job Functions

Program Leadership & Oversight

• Lead implementation of the Washington Health Benefit Exchange Navigation program and the Southeast Washington WA Cares Assister program, ensuring seamless coordination across both program areas.
• Oversee operations of enrollment assistance via GHN Enrollment Center and HealthPlanFinder for Apple Health, QHPs, QDPs, and WA Cares long‑term care program support.
• Ensure all contract key performance indicators (KPIs) are met, including training, reporting, certification, cooperative agreements, and system-level readiness.
• Develop, assign, and maintain aims, milestones, and tasks within GHN project management systems.
• Build and manage the annual work plan and performance targets, including monthly deliverables and budget requirements.

Team Supervision & Staff Development

• Recruit, train, supervise, and coach the WAHBE Navigator workforce and WA Cares Assister team.
• Set performance goals, provide ongoing feedback, and ensure productivity aligned with GHN’s mission and values.
• Facilitate cross-departmental collaboration to maximize team capacity and strengths.

Community Outreach & Engagement

• Plan and coordinate community events, outreach opportunities, and partner convenings across the GHN region.
• Maintain strong relationships with regional partners to support program visibility, trust, and satisfaction.
• Track community partner and interdepartmental satisfaction throughout the program life cycle.

Client Support & Technical Expertise

• Serve as an advanced point-of-contact for complex technical questions related to HealthPlanFinder, Apple Health eligibility, QHP enrollment, appeals, and WA Cares program rules.
• Assist clients with complaints or questions about their health or long‑term care coverage determinations.
• Develop processes to manage and review sensitive documents, including financial, identity, and contract materials.

Program Quality, Compliance & Reporting

• Conduct consistent quality checks of program deliverables and address emerging challenges.
• Ensure data accuracy, reporting integrity, and timely submission of required documentation.
• Coordinate with internal departments—Finance, Communications, HR, and Operations—to maintain compliance and workflow alignment.

Demonstration of Team Values

TRUST – Firm belief in the reliability, truth, ability or strength of someone or something. Connection to Integrity, Transparency.

COLLABORATION – Work jointly in a safe, friendly, and fun atmosphere. Connection to Communication, Teamwork, Relationships.

INNOVATION – Take risks and create new solutions. Connection to Continuous Improvement, Agility.

QUALITY – Provide excellence in services, processes and outcomes. Connection to Continuous Improvement, Initiative.

ACCOUNTABILITY – Willingness to accept responsibility for actions. Connection to Commitment, Attitude, Respect.

LEADERSHIP – Proving motivation to act towards achieving a common goal. Connection to Initiative, Servant Leadership.

Demonstration of Leadership Competencies

Leadership: helps guide and sustain the organization. Actively participates in setting organizational vision, values, and performance expectations. Participates in strategic and action planning and direction of organization.

Project Management: Ability to effectively manage and prioritize multiple projects, tasks and execute deliverables on time, within scope and budget. Works independently to plan, organize, and implement public
health activities.

Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions

Stakeholder Focus and Business Orientation: Anticipate stakeholders’ needs and understand stakeholders’ organization to be able to propose solutions readily; maintain effective working relationships with members of GHN.

Dependability: Demonstrate responsive and responsible behavior in fast-paced setting.

Ethics and Integrity: Fulfills the public responsibilities of the organization ensuring that the organization behaves in a legally and ethically appropriate way.

Proactive: Track assignments and projects for multiple programs; anticipate team needs and outcomes.

Teamwork: Understand perspectives and abilities of team members where individual goals may differ. Assess strengths and challenges in team members; contribute based on assessment and personal level of experience or expertise. Work effectively with program staff, stakeholders, and other affected parties.

Time Management: Plan and manage time effectively. Identify and handle competing workload priorities. Make effective decisions and take appropriate action within short timeframes and deadlines.

Oral and Written Communication: Effectively convey ideas clearly both orally and in writing by using Plain Talk principles and the standardized rules of language. Written documents are clear, direct, and succinct. Use tact and diplomacy in handling correspondence or in direct contacts. Experience in public speaking and media presentation.

Qualifications & Requirements

Education

• High school diploma or GED, required
• Bachelor’s degree or equivalent experience preferred

Experience

• 2–4 years in project management or program development
• 4+ years as an insurance navigator or assister with ACA, WAHBE, and HealthPlanFinder expertise
• 3+ years of leadership and management experience

Knowledge, Skills, and Abilities

• Demonstrate attention to detail, accuracy, and precision
• Data management/analytic skills, including data entry and cleaning, ability to interpret data, pulling

data for reporting, and data visualization.

• Organizational and time-management skills; consistently delivering on established schedules, guidelines, protocols, and deadlines
• Proficiency in technology
• Able to prioritize and multi-task in a fast-paced work environment
• Excellent interpersonal, verbal, and written communication skills necessary to communicate effectively with internal and external partners

Environmental Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential physical demands include frequent walking, standing, sitting for extended periods of time, writing/typing to fill out the required paperwork, speech, hearing, and vision are required for communication with co-workers, patients, and outside agencies. Work is predominantly inside and generally providing protection from weather conditions, but not necessarily from temperature changes.

Disclaimer

This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, nor by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is "at-will" and may be terminated at any time by the employee or employer with or without cause or notice.

Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by Greater Health Now that the information derived from the Background Verification does not disqualify the individual. In addition, a Motor Vehicle Record (MVR) Check may be required.

* This position is eligible for a complete benefits package including medical, dental, vision, retirement, life insurance, and a generous paid holiday and PTO program.