Community Manager

About SAMY We weren't built to follow, we were built to lead. SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day. We are Path Finders: curious, ambitious, and never afraid to challenge what's next. We don't play it safe. We build what's next. Instagram | TikTok | Culture page Role Mission As a Community Manager you will manage and grow brand communities under a social-first approach, turning strategy into active, relevant conversations aligned with each account’s tone. This is an operational profile with strong judgment, supporting the Social Media Manager and strengthening community quality through insights and metrics. Key responsibilities Support monthly content planning alongside the Social Media Manager. Provide community insights to optimize the content calendar and copy. Identify relevant conversational and cultural opportunities. Manage and oversee profiles across Meta, TikTok, WhatsApp, LinkedIn, and other platforms as required. Publish content considering each platform’s format, timing, and dynamics. Ensure tone consistency and overall profile organization across channels. Manage messages, comments, and mentions with agility and sound judgment. Develop and update response guidelines aligned with the brand voice. Execute outreach actions to amplify conversations when relevant. Monitor brand sentiment and ongoing conversations. Support reporting through clear analysis of engagement and community metrics. Identify alerts and opportunities for continuous improvement in digital management. Skills & experience Experience managing brand communities and monitoring interactions with good judgment. Deep understanding of the dynamics, formats, and best practices of major social media platforms. Excellent writing skills and ability to adapt tone according to the brand’s identity. Understanding of key engagement metrics and sentiment analysis to optimize strategy. Proficiency with social media management and monitoring tools; basic knowledge of mobile-first content creation. Ability to adapt content to short-form video formats (Reels, TikTok, Shorts) with a practical, proactive, and creative approach. Intermediate level of English. Benefits Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world. Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge. Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework. Be part of the journey — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth. Health insurance 20% discount (Cigna) Wellhub membership (registration fee and Online Plan). Any additional plans or upgrades are at the employee’s expense. Flexible retribution (COBEE) The SAMY Mindset Forget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen. We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build. We're not looking for people who think the same, we're looking for people who want to grow with us. Here's what it actually looks like to belong here: Be Kind — because respect, trust, and honest feedback make great teams stronger. Go Beyond — because good is never enough when excellence is the standard. Craft Together — because the best ideas don't happen in silos. Enjoy the Journey — because growth lives outside the comfort zone. Own It — because real impact starts with accountability. If this feels like your kind of adventure, let's build something together. Diversity & Inclusion At SAMY, difference is not something we accommodate, it's what makes us stronger. With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company. We are committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work. Instagram | TikTok | Culture page