Community Manager

About Ogilvy Ogilvy, part of WPP, has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com , and follow us on LinkedIn , X , Instagram , and Facebook. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . Imagine yourself at Ogilvy. Imagine you can help brands grow and increase their positive impact on society in a creative and relevant way. And at the same time, you also grow. At Ogilvy, that’s our mission. We achieve this by bringing in people who are creative, strategic, bold, disruptive, curious, detail-oriented, proactive, enthusiastic, analytical, multidisciplinary, open-minded, and all the other good qualities you can think of. Can you imagine being one of those people? Then, join our team! To continue our growth and deliver exceptional work for our clients, we are seeking a passionate and proactive Community Manager to join our Social Media team in Ogilvy Barcelona. This pivotal role is dedicated full-time to a truly exciting global brand. We're looking for a natural connector who lives and breathes social media, thrives on building authentic connections, and possesses a keen eye for sparking meaningful conversations. If you're a strategic thinker with a love for creativity and a drive to proactively engage, we want to hear from you. What you'll do: As our Community Manager, you will be the authentic voice and insightful ears of the brand across its social channels, fostering a vibrant and engaged global community. Your primary focus will be to proactively identify, initiate, and nurture conversations that resonate with the brand's audience. Your responsibilities will include: Proactive Community Engagement & Strategy: Develop and execute comprehensive community engagement strategies, defining KPIs and tactical plans to foster authentic connections and drive brand advocacy. Actively monitor social listening tools and cultural trends to identify emerging conversations, relevant moments, and user-generated content where the brand can authentically participate. Craft engaging, on-brand responses and initiate conversations across all platforms (TikTok, Instagram, Facebook, YouTube, etc.), ensuring a consistent brand voice. Transform community insights and feedback into actionable recommendations for content creation, campaigns, and overall brand strategy. Identify and nurture brand advocates, fostering a sense of belonging and loyalty within the brand community. Content Curation & Collaboration: Work hand-in-hand with Social Media Creators and Creative Teams to ensure content is optimized for community interaction and sparks conversation. Curate and amplify user-generated content, celebrating our community's creativity and passion for the brand. Contribute to content calendars, ensuring a balance of planned posts and reactive, conversation-driven engagement opportunities. Monitoring & Reporting: Administer social networks, discussion forums, ratings, and reviews, ensuring timely, empathetic, and appropriate responses. Utilize web analytics and monitoring platforms to track community sentiment, engagement metrics, and identify areas for improvement. Provide regular reports on community health, key insights, and the impact of engagement strategies to internal teams and the client. Brand Guardianship: Ensure all community interactions uphold the brand’s guidelines, tone of voice, and values, maintaining its premium and sophisticated image. Required experience: Experience: +5 years of proven experience in a dedicated Community Manager or Social Media Engagement role, preferably within an agency environment and for global brands. Education: Degree in Advertising, Marketing, Communications, or a related field. Knowledge & tools: Expert-level proficiency across all major social media platforms for driving creative engagement and conversation. Familiarity with social listening tools, community management platforms, and web analytics (e.g., Sprinklr, Brandwatch, Google Analytics). Advanced use of Microsoft Office Suite (Word, Excel, PowerPoint). Exceptional communication: Proactive, empathetic, insightful, creative, strategic, analytical, organizes and team player. And since you’ll bring all this and more, we want to offer you even more: Ogilvy was named the best agency to work for in 2024 by SCOPEN. Top-tier clients and international brands. Full-time position. Hybrid model: 2–3 days in the office / 2–3 days remote (alternating weeks). Christmas, Easter, July and August: fully remote. Intensive working hours in July and August. Flexible working hours. 22 vacation days per year + up to 12 extra days! Ogilvy Wellness Program: free psychological, legal, and financial support, plus discounts on physiotherapy and gyms. Flexible compensation plan. Ogilvy is recognized with the Family-Responsible Company (EFR) certification for its commitment to employee wellbeing and work-life balance. If you can picture yourself in this role, that’s a good sign. At Ogilvy, we’re looking for top talent—people who challenge us and help us grow. Creative, innovative thinkers who want to be part of an agency culture that values diversity and connectivity. So if you’re nodding along as you read this, send us your CV! At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at [email protected]. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.