Community Manager I

Job Title: Community Manager Overview: The Community Manager is responsible for managing owned social media channels, engaging with consumers proactively and reactively, and serving as the public-facing voice of the organization. This role also acts as the internal advocate for the consumer, helping teams stay aligned with audience needs, trends, and emerging risks within social platforms. The Community Manager oversees multiple brands or product categories, ensuring audiences receive an efficient, integrated, and positive experience. This position requires strong familiarity with brand voice, culturally relevant engagement, and social-native communication styles. The Community Manager will execute the social media approach for assigned brands, manage community interactions, and collaborate with internal teams and external agency partners to maintain consistency in voice and build a strong social presence. Key Responsibilities Engage with consumers on owned social media platforms using community management tools and software. Monitor social channels to identify opportunities, trends, and potential risks; support real-time or agile marketing efforts. Share best practices for social copywriting and provide guidance to community management or content teams. Stay active within relevant social platforms to maintain up-to-date knowledge of channel features and opportunities. Assist with the development, management, and execution of social media initiatives. Contribute to FAQs, response libraries, and consumer-facing content for ongoing brand activity. Stay informed on social media trends and best practices, helping to develop and communicate recommendations. Perform additional tasks as needed based on business priorities. Note: This role is primarily focused on direct consumer engagement, not social strategy or campaign development. Working Conditions Remote position; must be based within the U.S. Reliable internet/Wi-Fi required. Shifts may vary between 8:00am9:00pm CT, MondayFriday, depending on assigned schedule. Occasional weekend coverage (Saturday + Sunday) between 9:00am5:00pm CT on a rotating basis. Role requires collaboration with multiple departments and professional representation of the community management function. Qualifications Bachelors degree in communications, marketing, public relations, journalism, or a related field, or equivalent experience. Strong copywriting and editing skills, particularly for social media engagement and risk-aware communication. Typically requires 12 years of relevant experience. Experience with social media management/listening platforms (e.g., Sprinklr) preferred. Bilingual in Spanish or French is a plus.