Community Manager (SA)

Remote role. 12-month FTC. About Greenpark Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d’etre is to create amazing content that people and algorithms love. How? Through data-led and performance-driven search and social content to help brands create meaningful connections that impact people's lives. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more. Want the real inside scoop? Our Playbook gives you a peek into how we work, collaborate, and get things done at Greenpark . Check it out here Our Values As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive ’, ‘ Acting Together ’, ‘ With Kindness ’ are the values that guide us. About the role This is a dedicated social media role with the primary objective of maintaining and growing engaged communities for diamond lovers in the USA . What you’ll do Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.) Engage with the community in an appropriate tone —answering questions and sparking deeper conversations. Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information). Flag trending topics, FAQs, or sensitive comments to the content teams. Track engagement metrics and community sentiment to help inform content and strategy. Stay up to date on diamond/ jewellery trends and relevant news to ensure timely and relevant responses. About you Proven experience managing social media or online communities—either in-house, at an agency, or freelance. Strong written communication skills with an adaptable, on-brand tone of voice. Interest in (or knowledge of) diamonds, fine jewellery , or luxury lifestyle content. Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar). Ability to work independently, manage time efficiently, and meet deadlines. Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed). Experience in rigorous reporting and capturing insights into project progress. You live & breathe Greenpark’s core values ‘We Strive ’, ‘ Acting Together ’, ‘ With Kindness ’ - championing openness, respect, innovation, and teamwork - so that every interaction, both internally and externally, reflects our commitment to our values. At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive. All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.