Compliance Services Associate

Build your future with Sovos If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do: The Compliance Services Associate is responsible for providing comprehensive support to clients in all aspects of GST return filing, helping them understand and use the features of the company’s GST portal. The role involves addressing client queries related to GST rules, data validations, and technical issues. The Customer Solution Executive will also assist clients with data analysis when needed, helping enable accurate and efficient tax filings. The Compliance Services Associate is responsible for providing comprehensive support to clients in all aspects of GST return filing, helping them understand and utilize the features of the company’s GST portal. The role involves addressing client queries related to GST rules, data validations, and resolving technical issues. Additionally, the Support Executive will assist clients with data analysis when needed, ensuring accurate and efficient tax filings. Key Responsibilities: Client Support & Assistance: Offer comprehensive support to clients for filing GST returns via the SOVOS GST Solutions platform, facilitating an efficient and accurate process. Guide clients through the portal's features and functionalities to ensure proficient usage. Address and resolve client inquiries regarding GST regulations, validation procedures, and data entry errors with expertise. Training and Guidance: Provide clients with guidance on optimal practices for utilizing SOVOS GST Solutions and ensuring adherence to GST filing regulations. Deliver customized support for individual client requirements, including rectification of errors in submitted returns and resolving queries related to GST calculations. Data Analysis Assistance: Assist clients in reviewing GST data—sales, purchases, and tax liabilities—for accurate filing. Validate data to catch discrepancies before return submission. Query Resolution: Address any client queries concerning GST laws, regulations, and changes in tax policies. Resolve any system-related issues that may arise during the return filing process, ensuring quick turnaround times. Feedback and Improvements: Solicit client feedback on the portal’s usability and recommend enhancements or additional features to improve the user experience. Work closely with the technical team to resolve persistent system issues or bugs. What We Need From You: Educational Background: Bachelor’s degree in commerce, accounting, finance, or related field. Prefer candidates familiar with GST laws and regulations. Experience: Experience in client support, especially in tax, GST, or accounting, is preferred. Knowledge of GST filing, data validation, and error resolution is beneficial. Technical Skills: Skilled in operating GST software or portals, as well as Microsoft Office—particularly Excel. Demonstrates a strong capacity to rapidly grasp and adapt to new technologies and tools. Communication Skills: Clear verbal and written communication of GST concepts. Professional client interaction and quick issue resolution. Problem-Solving Skills: Analytical mindset to troubleshoot client issues and assist with data analysis and validation. Strong attention to detail and ability to manage multiple tasks effectively. Able to work under pressure and meet deadlines. What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside! Flexibility: 3 days per week in our Navi Mumbai (Airoli) office, with remote options for the rest. An opportunity to work with a global team Bi-Weekly Meeting Free Days! Mentoring Programs Globally recognised Training and Development programs Benefits Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Our Recruitment Process We believe in a transparent and comprehensive hiring process. Here's what to expect: Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment Stage 2: Automated Video Interview Stage 3: Department Interview with Hiring Manager and/or team Stage 4: Final Interview Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.