Concierge Support Representative

Salary Range: $25.00 To $40.00 Hourly Concierge Support Representative Why You'll Love this Role Vita supports its team with a fully remote work environment, strong benefits, robust wellness program with incentives, and additional perks. This is a full-time, hourly position with expected hours of no less than 40 per week. Pay is $25.00 - $40.00 per hour, with SF Bay Area regional adjustment factors applying. The role requires a static/fixed work schedule, such as 8:00 AM – 5:00 PM, with overtime as necessary. Client-Centric Framework Client Support at Vita starts with the end in mind. Would our clients enthusiastically recommend us to a friend or colleague? And, more importantly, what do we need to do on a day-to-day basis so that every customer interaction leads to that enthusiastic referral? At Vita, we see every interaction as an opportunity to do the following: Ensure an experience that enriches the lives we touch and creates relationships worthy of loyalty Engage clients to provide an excellent level of knowledge-based service that exceeds expectations Role In this role, you will respond to standard and more nuanced customer inquiries regarding various products and services the company offers (Employee Benefits, COBRA, and Pre-Tax Benefits). Concierge Support Representatives are dedicated advocates on behalf of our customers' needs. Intake and resolve customer questions/concerns by phone and email Identify customer issues, diagnose problems, and provide clear and effective solutions Document all client interactions/transactions in our Customer Relationship Management (CRM) tool Correspond with insurance carriers, Third Party Administrators (TPA), and vendors Interface with client facing team-members at Vita Maintain a deep understanding of Vita’s products and services to provide accurate information to customers Requirements Strong business communication skills (written, verbal and video calls) Able to work proactively and independently Able to adapt a growth mindset and apply learnings HS diploma or higher Minimum typing speed of 50 WPM What makes you stand out 1+ years of customer service experience Proficiency in Microsoft Office 365 apps, including Word, Excel, Outlook, Teams, and Dynamics CRM Proficiency in Wex Health Cloud Working knowledge of employee benefits Proven track record of providing exceptional customer service Solid foundation in pre-tax benefits and COBRA regulations Multilingual capabilities We encourage everyone to apply who feels they can excel in this role, regardless of whether all requirements are met. At Vita, we recognize that excellence can come from many backgrounds and experience levels. Vita Vita is an employee benefits brokerage and consulting firm. Our corporate headquarters are in the heart of Silicon Valley in Mountain View, CA. Vita's mission is to provide a level of knowledge and service unsurpassed in the employee benefits industry. Vita’s success is built on core values that define how we behave: Knowledge - Unparalleled commitment to knowledge that enriches the lives we touch is the foundation Service - A level of service that consistently makes life easier & better Excellence - A passion for measured excellence drives everything we do Relationships - Developing meaningful relationships worthy of loyalty Rewards Compensation is based on experience and education. VITA IS AN EQUAL OPPORTUNITY EMPLOYER Benefits: 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Income Protection Family Forming Paid time off Parental leave Work from home