Conduct Risk Analyst

Conduct Risk Analyst Benefits • 30 days holiday • Birthday off • Hybrid • 50% contribution to monthly gym/wellness • Private Health Insurance • Income Protection • Generous pension contribution • Tech/Bike/EV scheme The Opportunity At Carbon, we’re delegating differently by combining our strong insurance expertise with cutting edge technology. As we rapidly scale globally, and continue to advance Graphene, our proprietary data ecosystem, we remain guided by our core pillars of People, Partnerships and Innovation. If you want to join an exciting business powered by the latest technology, and are energised by collaboration, big ideas and making a meaningful impact our partners, then this role is for you: Conduct Risk Analyst. About Us Founded in 2018, Carbon’s mission is to transform delegated underwriting and raise the standard for the industry. Our open underwriting model connects data, insight and people to enable stronger decisions and more dynamic portfolio management, bringing greater transparency, clarity and confidence to our partners and to the way the whole market works. We’re proud to have been recognised by The Sunday Times as a Best Place to Work in both 2024 and 2025, reflecting our warm, inclusive culture and our energetic, entrepreneurial spirit. Our friendly, modern offices foster creativity and connection, while our partnership with Google Cloud, where we are celebrated as a success story, demonstrates our commitment to innovation and technology at the highest level. At Carbon, our values shape who we are every day: Win as one, Keep spirits high, Blaze a trail, Speak up, listen up. If you’re looking to join a modern team with bold ambitions and real momentum, we’d love to meet you. Location: 5th Floor, 9A Devonshire Square. London. EC2M 4YN Start date : Immediate Role type: Permanent, full-time/ hybrid (3 days on-site) The Role: Conduct Risk · Assist underwriters with completion of Conduct Risk Assessments Assist underwriters with completion of Fair Value Assessments Review of Product Oversight Group submissions Collection and co-ordination of conduct MI & Consumer Duty MI Maintenance of conduct MI & Consumer Duty MI dashboards Assist with conduct risk reporting to Product Oversight Group, Risk & Compliance Committee & Boards · Assist with complaint reporting to Product Oversight Group and various committees Assist with producing conduct risk training Provide guidance to underwriters on conduct risk matters, including consideration of new products and implementing appropriate controls for high conduct risk business Complaints · Complaints handling, including liaising with Coverholders and Delegated Claims Administrators Collaborating with claims and underwriters on complaint matters Root cause and trend analysis of Complaints Management of complaint escalations to Lloyd’s and EDR/regulators Maintenance of complaints log and dashboard Timely completion of external complaints reporting (i.e. eligible complainants return) Underwriting Compliance · Providing compliance advice to the business on general compliance matters Required Experience · 3+ years compliance experience within Insurance, particularly in conduct and complaints Experience in complaints handling and management Lloyd’s Market experience Excellent written and verbal communication skills Excellent analytical skills Preferred Experience · Delegated Authority Business experience Experience with Caresmart (Lloyd’s complaint management system) US, UK, Australian or European complaint handling experience CII qualification · Company Benefits 30 days holiday per calendar year pro rata Day off for your birthday Hybrid Private Health Insurance through AXA Income Protection Generous pension contribution Tech/Bike/EV scheme Department Compliance Locations London Remote status Hybrid Our Perks & Benefits 🏄🏻‍♀️ 30 days paid holiday We value that you get more time with your family and friends. Therefore we offer everybody 30 days paid vacation. 🕐 Hybrid Working We value work-life balance highly, therefore we have a flexible approach to where we work Regular social & team events 🕺 Once a quarter we celebrate our successes as a team. Birthday Holiday Day If your birthday falls on your normal working day, you can have this as an extra days leave on us! No one should work on their birthday! Salary Sacrifice: Electric Vehicle, Bike to Work and Technology Purchase Scheme Private AXA Health Insurance 10% Employer pension contribution Any employee contributions are made via Salary Sacrifice Gym Membership or Fitness Subscription Healthy, happy team members are key to our success. We will pay 50% of your gym or fitness membership, up to a maximum value of £75 Study Support Not only do we want to offer employment to the best people, we like to help our team stay on top of their game. We offer study support where needed. Workplace, Culture & Diversity A shared purpose “At the very heart of our business is building and maintaining strong relationships, and one of our core fundamentals is partnership. At Carbon we partner with like-minded businesses and individuals. Through the combination of our underwriting talent, our access to high quality clients, advanced data analytics informing decision making, we have created a profitable and sustainable business.” Jacqui Ferrier CARBON CEO