Consultant - Civica Election Services

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. We’re looking for a highly organised and client-focused Consultant to join Civica Election Services’ Local Authority Team. In this role, you’ll play a key part in delivering complex electoral and voter registration projects for local authority clients across the UK. Why you will love this opportunity as Consultant within Civica Election Services You’ll act as a trusted partner to clients leading delivery, managing relationships, and ensuring high-quality outcomes while also contributing to the development of our services and supporting the growth of the wider team. This is a fantastic opportunity for someone who enjoys balancing project delivery, client engagement, and continuous improvement in a fast-paced, purpose-driven environment. What you will do to be successful in this role: Project Delivery Plan, coordinate, and deliver election and voter registration projects to time and quality standards Act as the primary contact for a portfolio of local authority clients Lead collaborative planning across consortiums for election and registration activity Build strong, trust-based relationships and manage issues through to resolution Service ownership & expertise Take ownership of a key technical or service area (e.g. print & mail, registration, digital tools) Become a subject matter expert and point of escalation Identify opportunities to improve services and enhance client value Team contribution & mentoring Mentor and support junior colleagues, sharing knowledge and best practice Contribute to a collaborative, multi-skilled team environment Support day-to-day team operations and internal initiatives Continuous improvement & innovation Maintain knowledge of the UK electoral landscape and regulatory changes Contribute to service evolution, pilot projects, and internal improvements Own and enhance internal tools or processes to improve efficiency Delivery excellence Prepare project documentation, timelines, and deliverables Liaise with internal teams to ensure quality standards and milestones are met Balance multiple priorities while maintaining attention to detail Strong verbal and written communication skills with confidence in client-facing environments Proven project management experience delivering complex programmes Ability to manage multiple priorities and work to tight deadlines High attention to detail and a structured, methodical approach Strong problem-solving skills and ability to navigate ambiguity Experience mentoring or supporting colleagues Collaborative mindset with a focus on team success PRINCE2 Practitioner (or equivalent) We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Time Off & Work-Life Balance ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security ✔ Pension Contribution s – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks ✔ Health Cash Plan – Claim back physio, therapies & more. ✔ Dental Insurance – Cover for routine & emergency care. ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. ✔ Affinity Groups – Join employee-led communities. ✔ Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.