Consultant II or Senior Consultant - Implementation & Partner Support (m/w/d)

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: About the Role: You will join a team of implementation professionals who get SPS Commerce customers live and keep them running. Day to day, that means completing post-sale technical implementations, diagnosing and resolving customer change events, and making sure everyone involved in a project always knows where it stands. We are hiring this role at two levels: Consultant II and Senior Consultant. The level is determined by the experience and capability a candidate demonstrates during the process, and it is not decided in advance. What You Will Do - Both Levels: • Perform post-sale initial technical implementation of technology products • Execute installation, upgrades, testing, and system configuration to complete implementation projects • Consult with clients to analyze and verify operational needs and to understand their business objectives and goals • Track the progress of implementation projects, ensuring deadlines are met and scheduling issues are resolved • Keep customers and other stakeholders informed of project progress • Apply, test, and reconfigure data rules to produce the required results What Differs by Level: Consultant II: • Work under moderate supervision, with some latitude for independent judgment • Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events • Contribute to developing standardized solutions for customers • Escalate events appropriately when they fall outside your scope Senior Consultant: • Work under minimal supervision, with wide latitude for independent judgment • Own support instances that require partner involvement, acting as the escalation point between the client and the SPS partner • Work directly with third parties, consultants, VARs, and adapter or application providers • Take on complex work of high importance to the organization • Maintain deep industry-specific business knowledge, staying current with emerging products and technical updates What You Will Bring: For Consultant II: • A bachelor's degree with 2-5 years of related experience or equivalent practical experience • Fluent German and English • ERP knowledge, good communicator, problem solver • Strong analytical, problem-solving, and troubleshooting skills • Strong organizational skills and the ability to manage several projects concurrently • The ability to apply, test, and reconfigure data rules to produce the intended result • Understanding of EDI & supply chain is nice to have For Senior Consultant: • A bachelor's degree with 5-7 years of relevant experience or equivalent practical experience • Fluent German and English • Proven experience with EDI & supply chain • Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment • Three or more years in account management, relationship management, product management, or a comparable field • ERP knowledge, good communicator, problem solver • Strong relationship-building skills, including over the phone • Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities Nice to Have - Either Level: • Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities • Exposure to third parties, consultants, VARs, or adapter and application providers • Familiarity with XML • Experience with text editing and data mapping tools, and in-depth knowledge of mapping tool functionality • Strong written and verbal communication and interpersonal skills • A balanced mix of skills: driver and facilitator, tactical leader and doer Location: This is a remote role based in Germany. Düsseldorf/ Dortmund area is preferred. What We Offer: -Targeted Product Focus: Join an experienced team delivering complex ERP integrations (SAP, Microsoft) with leading client accounts. -Career Progression: A clear development path designed to build technical depth moving from configuration and hands-on execution to high-level system design and client strategy. -Autonomy & Impact: Enjoy space for independent judgment, problem-solving, and driving integrations using modern internal tools and partner networks. -Culture & team: Be part of a fast-growing team at SPS with an energetic culture packed with team socials, company events, and plenty of reasons to celebrate our wins together. Commitment to our Employees: At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.