Consultant, Learning & Development Delivery

Company Description McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Our Global Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. Department Overview McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Our Global Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. Duties Job Description McDonald’s has an exciting opportunity for a Learning & Development Facilitator for the US Market based in our Mexico Global Business Services Office. This position acts as a strategic partner and advisor to our learners, business partners, and Owner/Operators. While you will facilitate best in class virtual learning programs for learners in a variety of roles, you will also act as the SME for all things training and learning. Purpose :  You will oversee the delivery and management of virtual training classes for McOpCo and Franchisee employees within the US, ensuring that restaurant employees and leaders are equipped with the right skills and knowledge to succeed. Responsibilities: In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to: Facilitates Learning: Oversee and drive delivery of virtual learning programs and courses to achieve developmental objectives for L&D within the US Conduct virtual training that motivates, builds proficiencies, and improves individual's performance and contribution to restaurant results. Uses facilitation techniques to encourage active participation and collaboration during virtual training sessions. Adapt sessions in real-time based on participant needs and progress. Stay updated on best practices, tools and methods in virtual facilitation. Help to create measurable and relevant learning objectives that align with needs of L&D programming within the US Strategic Partner and Advisor: Work in partnership with our People Solutions L&D Partners and market stakeholders to ensure L&D virtual programs are meeting the training needs of restaurant employees and brand standards. Review class assessments, surveys, and overall virtual program performance. ​ Work with leader to conduct assessments to identify virtual delivery competencies and gaps, utilizing feedback and performance metrics to refine programs Qualifications Qualifications The ideal candidate should live in the Mexico City area High School Diploma or equivalent 2 to 4+ years of adult education/facilitation experience 2+ years of experience working in a customer service and/or hospitality environment Strong communication and active listening skills Proficient in group management techniques and conflict resolution Ability to use digital tools for virtual facilitation Fluent in Spanish and English (written and verbal) ILR Level 4 Valid and active Passport and US Visa are nice to have. Preferred Qualifications: BA/BS degree preferred Operational expertise in QSR, restaurant industry and/or hospitality preferred Consulting experience a plus Experience working in an ambiguous, every changing environment Strong work ethic, business sense, and a self-starter Strong interpersonal, written, and verbal communication skills Positive attitude and willingness to learn Role will be hybrid, 3 days onsite & 2 days work from home Footer At McDonalds we are People from all Walks of Life... People are at the heart of everything we do , and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength. We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere. Additional information At McDonalds we are People from all Walks of Life... People are at the heart of everything we do , and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength. We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.