Consultant, Payroll Solutions (MY)

Under the guidance of the Payroll Team Manager, you will manage end-to-end payroll operations and client accounts, ensuring accurate, timely, and compliant payroll delivery. You will also act as a trusted advisor to clients on payroll matters, maintaining strong relationships while ensuring compliance with Malaysian labour laws and statutory requirements. On a typical day, you’ll be… Processing payroll accurately and on time in line with service level agreements Managing client accounts, responding to queries, and maintaining strong client relationships Preparing payroll reports, statutory submissions, and ensuring compliance with local regulations Coordinating with internal teams (e.g. Finance and IT) to ensure smooth payroll operations and system accuracy Handling payroll changes, reconciliations, and banking administration with proper controls Supporting system updates, troubleshooting issues, and ensuring statutory changes are reflected Ensuring invoicing accuracy, and supporting renewals Initiate and attending monthly governance call or meetings with clients to discuss area for improvement, if any To be truly effective you will… Have good knowledge of Malaysian payroll processes, statutory requirements, and labour laws Have similar field ie. Payroll /Outsourcing environment experience for at least two (2) years and above. Demonstrate high attention to detail, accuracy, and ability to meet tight deadlines Be proactive, responsive, and able to manage multiple client accounts effectively Communicate confidently and professionally with clients and internal stakeholders Show good problem-solving skills and know when to escalate issues appropriately Maintain confidentiality and uphold high standards of integrity Be collaborative, adaptable, and committed to continuous improvement in service delivery