Consultant Senior Risk & Control Partnering

You will be a critical part of our first-line risk team, aligned to one or more areas within Retail or Group Customer Operations. Working closely with business, change and risk colleagues, you will help teams identify, assess, manage and monitor conduct, regulatory and operational risk in line with Nationwide’s Enterprise Risk Management Framework. You will support the design and operation of robust, effective and efficient controls, help maintain a clear risk profile and provide insight that enables informed decision-making.

Customer outcomes are at the heart of everything we do. You will bring a broad understanding of the financial services regulatory environment and use your judgement and influence to help teams respond effectively to business, regulatory and technology change.

Please note that the Retail and Group Customer Operations Risk team is made up of different level roles and we are currently recruiting for multiple vacancies. There are variations in the level of experience required and in-role responsibilities depending on the role. If you are interested but unsure which role to apply for, feel free to reach out to the Recruiting Manager for an informal chat.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth, Northampton, Dunfermline, Sheffield, Wakefield, Glasgow or Gosforth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will provide objective advice, actionable insight and constructive challenge for the business area(s) you are aligned to. You’ll support business teams to identify, assess, manage and monitor conduct, regulatory and operational risk and to design, operate and evidence effective and efficient controls.

You will maintain a comprehensive understanding of aligned teams’ risk profiles, identifying emerging risks, control weaknesses and opportunities for improvement. You’ll be working with business and change teams to ensure risks are identified, appropriately mitigated and understood, to enable change initiatives to be implemented safely. You’ll also support regulatory compliance and assess the impact of internal, business and regulatory change on the risk and control environment.

You’ll provide clear reporting and insight through risk governance and transformation activity, as well as in response to ad hoc business needs. You will build trusted relationships across business and risk teams, as well as our colleagues in 2nd and 3rd line.

You will contribute to cross-risk and cross-functional initiatives, sharing knowledge and helping to strengthen risk culture and control effectiveness across Nationwide. You’ll role model collaboration and help colleagues understand priorities, challenges and opportunities, while contributing to an inclusive team culture.

About you

We’re looking for someone who combines strong risk expertise with sound judgement, clear communication and the ability to influence effectively. As a minimum, you’ll have:

• Practitioner level experience and a well-developed understanding of risk management or industry control frameworks within financial services, or demonstrable relevant industry experience and regulatory knowledge

• A broad understanding of the financial services regulatory environment and how operational, conduct and regulatory risk and control issues affect financial services businesses

• Experience of leading risk identification, assessment, management, monitoring, reporting or control activity

• The ability to act objectively, maintain impartiality and provide pragmatic advice and constructive challenge

• Proven facilitation and influencing skills, with consistent decisiveness and sound judgement.

• Excellent written and verbal communication skills and the ability to build effective professional relationships across all levels of an organisation

• An industry-standard risk management, compliance, technical or professional qualification, or a willingness to work towards one. Alternatively, be able to demonstrate equivalent knowledge and expertise gained in a relevant industry / profession

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

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