Consumer Loan Consultant

Description The Consumer Loan Consultant will maximize lending and sales opportunities with Credit Union Members who apply for credit over the phone by demonstrating a highly motivated, positive, outgoing, and influential personality. Demonstrates an unsurpassed commitment to exceptional Member service and teamwork that ensures a Raving Fans experience with each encounter. Business Hours: Monday to Friday, 9:00AM - 6:00PM & Saturdays, 9:00AM – 1:00PM* *This position will require working flexible hours, including rotating Saturdays, during regular business hours. This position is based in Anaheim Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 2 days in-office and 3 days working remote from home. Why Work at CU SoCal? CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other! CU SoCal is a Gallup Exceptional Workplace Award Recipient In 2026, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our third consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement. The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, please submit your application today! Requirements Minimum Qualifications High School Diploma or equivalent. 1+ years of experience in lending sales. Preferred Qualifications Associates' degree or equivalent experience. 3+ years of experience in lending sales; preferably consumer. Skills and Abilities Proficient in applicable MS Office programs (Outlook, Teams, Excel, Word, Teams, etc.). Establish and maintain effective business relationships with staff in other departments. Maintain a working knowledge of policies, procedures and related loan laws and regulations necessary to effectively perform job duties. Ability to effectively build relationships, establish rapport, and diplomatically communicate information. Effective active listening skills. Advanced working knowledge of consumer lending and processing, consumer loan laws and regulations, DMV procedures, tax return analysis, and Visa. Advanced oral and written communications skills. Keep all credit union and Member information confidential. Essential Duties and Responsibilities Demonstrates an unsurpassed commitment to exceptional Member service. Views situations from the Member’s perspective to effectively respond to their needs and concerns. Follows up to make sure the Member’s expectations have been met or exceeded. Communicates information and decisions to internal and external Members. Explains recommendations, products and services in ways Members can easily understand. Strong understanding of all credit union products and services and is able to confidently offer appropriate solutions to fit Members’ need. Uses strong interpersonal skills and influence to consistently achieve sales goals. Overcomes objections with persuasion and persistence. Displays confidence in presenting appropriate solutions to fit Members’ needs. Maximizes opportunities to sell products and services to benefit Members and enhance quality and depth of Member relationship and profitability. Using credit reports, Member data, and other information, actively seeks opportunities to increase loan volume. This includes contacting Members with pending loan applications and referring Members for non-consumer loan products when appropriate. Actively participates in and completes all ongoing required loan and sales training. Willingly adapts to changes in work environment. Proactively makes calls to Members to follow up on pending loan applications and applications that have been approved but have not yet funded. Works with other consumer lending staff to effectively get loans approved and processed. Complete understanding and active application the Exceptional Experience Guide expectations. Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed. Additional duties and responsibilities, as assigned. Compensation $21.50 per hour base pay + commission through a performance-driven plan. Most earnings in this role are commission-based. Full plan details will be shared during the interview process. CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice. We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.