Consumer Service Specialist

Consumer Service Specialist

Do you have experience in the health insurance industry such as advocating for consumers, claims administration, consumer services, or compliance? Do you have knowledge of insurance laws and regulations? Are you able to communicate effectively in written and verbal form? Are you bilingual and do you speak Spanish? If you answered yes to these questions join our team as a Consumer Service Insurance Specialist in our Health & Life Division at the Utah Insurance Department!

The Consumer Service Insurance Specialist will primarily be tasked with answering questions from consumers, and reviewing independent review request and insurance complaints. This is a great opportunity for individuals who are detail oriented and have a comprehensive knowledge of health insurance. Most of the independent review request and consumer complaint review work is done independently with ample opportunities for collaboration with a larger team to discuss issues or policy questions as they arise. Organizational skills as well as the ability to clearly communicate compliance issues with companies are integral to the position.

Job Details

FT / PT Status – Part-Time
Benefits Eligibility – This position is not eligible for benefits.
Salary – $20.87 - $25.00 Hourly Wage
Remote Work / In-Office – Hybrid
Recruiter – Victoria Trujillo | victoriatrujillo@utah.gov | 801-957-7235
Application Deadline –October 17, 2026

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

As a Consumer Service Insurance Specialist, you will:

• Be professional and provide exceptional customer service at all times
• Advocate for health insurance consumers to ensure insurance benefits are compliant and provide required consumer protections.
• Review and analyze independent reviews to ensure compliance with federal and state laws.
• Effectively communicate with insurers regarding complaint findings.

Qualifications

Minimum Qualifications

The best qualified candidate for this position will have:

• 3 or more years of experience in the health insurance industry including experience in:

• Claims administration
  
• Consumer services
  
• Conflict resolution or
  
• Consumer advocacy
  

• Experience in insurance products, consumer services, and conflict resolution.
  
• Knowledge of health insurance laws.
  
• Strong, well-rounded computer and writing skills.
  
• Ability to work both independently and within a team environment.
  
• Ability to read, understand, apply, and explain federal and state laws.

Preferred Qualifications:

• Experience in health insurance products, claims administration, consumer services, and conflict resolution.
• Individuals with experience in advocating for consumers are preferred.
• Knowledge of health insurance laws.
• Strong, well-rounded computer and writing skills.
• Ability to work both independently and within a team environment.
• Ability to read, understand, apply, and explain federal and state laws.

About the Role

Location – Taylorsville State Office Building
4315 S 2700 W
Taylorsville, Utah, 84129
United States
Background Check Required – Yes
Drug Test Required – No
Schedule Code – TL - Time limited

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
The Utah Insurance Department's mission is to foster a healthy insurance market by promoting fair and reasonable
practices that ensure available, affordable and reliable insurance products and services. To learn more about the Insurance
Department, click here.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.