Contact Center Agent I

💼 Ready to Make a Difference from the First Call? 📞 Be the Friendly Voice Customers Can Count On! Join Us as Contact Center Agent I – Remote Role | US What’s in it for you? 🔹 Stay Connected: Answer incoming calls and assist customers with claim-related inquiries. 🔹 Own the Details: Accurately document information and maintain records across multiple systems. 🔹 Be Essential: Deliver exceptional customer service that helps keep the claims process moving smoothly. At Crawford, every claim represents a person and a community we help rebuild. As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem—entry-level candidates are welcome! This is your chance to be part of the One Crawford family —where your work makes a real impact. ✨ Ready to launch your customer service career? Apply today and help us restore lives! Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Creates claim files by entering initial loss report information into claim intake application. Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach. Responds to routine inquiries and directs other inquiries to appropriate resources. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application. Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status. Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Recommends new and/or improved procedures to enhance the customer experiences. Maintains a favorable and positive working relationship with internal and external customers. Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed. Attains 90% rating or higher for Report Quality and Customer Service. Actively takes inbound calls for one or two lines of business. Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel & Word. Customer service experience or equivalent combination of education & experience including inbound call center experience preferred. Ability to work in a team environment and/or independently. Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment. Good interpersonal skills. PC literate, including Microsoft Office products. Must be a competent typist. Strong customer service skills. #LI-EC1 #LI-Remote