Contact Centre Consultant - Outbound

At ahm, we're passionate about making health insurance simple, accessible and easy to understand.
We're looking for confident communicators to join our Outbound team. This is a fantastic opportunity for people who enjoy talking to customers, building relationships and helping people find the right solution for their needs.
If you're someone who enjoys achieving outcomes, thrives in a fast-paced environment, and brings energy and enthusiasm to every conversation, we'd love to hear from you.

What's the role?

As a Contact Centre Consultant - Outbound, you'll proactively engage with customers to understand their needs, answer questions and help them make informed decisions about their health cover.
No two conversations are the same. You'll build rapport quickly, navigate objections with confidence and help customers get the most value from their health insurance.
This role combines exceptional customer service with achieving positive business outcomes, making it perfect for someone who enjoys both helping people and delivering results.

What you'll be doing

• Proactively engaging customers through outbound conversations.

• Building rapport and trust with a diverse range of customers.

• Understanding customer needs through meaningful questioning.

• Confidently handling objections and concerns.

• Delivering great customer experiences while achieving business outcomes.

• Working collaboratively within a supportive team environment.

• Adapting to new processes, products and ways of working as our outbound model continues to evolve.

We're looking for people who:

• Enjoy talking to and connecting with customers.

• Are confident communicators.

• Demonstrate resilience and a positive mindset.

• Stay motivated when faced with challenges.

• Enjoy working towards goals and achieving outcomes.

• Are curious and enjoy understanding customer needs.

• Embrace feedback and continuously look to improve.

• Thrive in a fast-paced, changing environment.

Experience in customer service, outbound sales, retention, fundraising, hospitality, retail or contact centres is highly regarded, but not essential. Most importantly, we're looking for people with the right attitude, energy and willingness to learn.

You'll thrive in this role if you

• Enjoy speaking with customers every day.

• Like working towards team and individual goals.

• Can confidently navigate challenging conversations.

• Remain positive and motivated after setbacks.

• Take ownership of your performance and development.

• Are passionate about delivering great customer experiences.

What you'll receive

• Comprehensive training and ongoing support.

• Career development opportunities across ahm and Medibank.

• Supportive leaders and experienced coaches.

• Health and wellbeing benefits.

• Employee discounts and rewards.

• A collaborative and inclusive team culture.

• The opportunity to make a genuine difference for customers every day.

Important Information

• The successful candidates will commence on Monday 9 November 2026.
• Training is conducted full-time for three weeks, followed by one week of supported nesting and on-the-job learning. Full attendance throughout the training period is required.
• This recruitment intake is focused on Melbourne-based candidates who can actively participate in office-based learning, coaching and team collaboration opportunities.
• The role will remain hybrid through out your journey with the options to work from home or in the Melbourne Office.

Ready to Apply?

If you're a resilient, driven and customer-focused individual looking for your next opportunity, we'd love to hear from you.

Apply now and join us as we continue to reshape and grow our outbound customer experience team.