Contract Administrator

Contract Administrator Be the essential link that keeps everything connected. Your phone skills and organisation will coordinate contractors, support residents, and help our Contract Business Partners deliver. Apply now We usually respond within a week Contract Administrator £25,878 rising to £28,961 on completion of milestones during probation Bath | Full Time | Permanent | 37 hours per week | Hybrid Your Organised Approach. Our Contractors. Great Residents' Experience. At Curo, our Contract Business Partners need excellent administrative support to manage their contractor relationships effectively. Our Contract Administrators make this happen - often by picking up the phone and having those important conversations that keep everything moving smoothly. Working as part of our Property Operations Department, you'll call contractors about work orders, phone residents to confirm appointments, and chase up invoices that don't match what was agreed. You'll support contract meetings, track performance data, and help resolve problems by speaking directly with contractors and customers who need assistance. If you thrive on organisation, enjoy building relationships through phone conversations, and love providing excellent administrative support that enables others to succeed, this role could take your career to the next level. What you'll be doing Calling contractors to coordinate appointments and manage work schedules Phoning customers to confirm appointments and keep them informed throughout the process Supporting contract meetings by preparing agendas, taking minutes, and tracking actions Monitoring contractor performance data and reporting issues to Contract Business Partners Calling suppliers about invoices and ensuring value for money Ordering goods and services in line with Curo's strategies Maintaining accurate records of certificates and contract documentation Handling customer queries, concerns, and complaints about contractor work - often by phone Speaking directly with customers to resolve issues when contractors are working in their homes Making outbound calls to follow up on completed work and gather feedback What you'll get in return Beyond a salary of £25,878 and the chance to make a real difference every day, you'll get: A salary increase to £28,961 on successful completion of key milestones during your probationary period 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution Hybrid working (3 days office, 2 days home) Flexible benefits which might include a Health Cash Plan Access to an Employee Assistance Programme for your own wellbeing More about you We're looking for someone who excels at administrative support and enjoys being part of a busy, collaborative team. You're naturally organised, confident on the phone, and take pride in providing the accurate information and support that helps your colleagues succeed. Essential: Experience in customer service or coordination roles with strong problem-solving skills Excellent communication skills and genuine confidence making outbound calls to contractors, suppliers, and customers regularly Comfort with phone-based customer service - you enjoy having conversations that resolve problems and build relationships Ability to handle queries, concerns, and complaints with empathy, especially when supporting vulnerable customers Strong decision-making skills with willingness to seek advice when needed, and excellent attention to detail Flexibility and adaptability - you support colleagues, adapt to changing priorities, and work well in teams Good IT skills with Excel and ability to learn new systems quickly while meeting deadlines We value transferable skills from various backgrounds. Whether you've worked in customer service, call centres, administration, or team coordination, your phone skills and organised approach could be perfect. About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone—if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected] Department Customer Services Role Contracts Administrator Locations Curo, The Maltings, Lower Bristol Road, Bath, BA2 1EP Remote status Hybrid Yearly salary £25,878 - £28,981 Employment type Full-time About Curo We're one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes. We own and manage more than 14,000 homes; properties that our 28,000 residents call home. We’re building hundreds of new homes every year for rent and sale. We provide award-winning support services to a wide range of residents, including homeless young people and families, older and disabled people, and those affected by mental health issues or memory loss. As a housing association we have no paid shareholders. We create profit for purpose, reinvesting the surpluses from our commercial house-building business into our core social purpose.