Contracts Site Operative

About Us

Founded in 1975 and headquartered just north-west of Cardiff, Sigma 3 Kitchens Ltd is a family-owned kitchen manufacturer, distributor and retailer with over 50 years of experience crafting high-quality kitchens. Today, it stands as the largest kitchen manufacturer in Wales, with a reputation built on exceptional product quality, craftsmanship and customer service.

Sigma 3 is proud to be the UK’s most trusted kitchen retailer on Trustpilot, with an outstanding rating of 4.9 out of 5 from more than 2,500 verified customer reviews. This recognition reflects the company’s unwavering commitment to delivering an exceptional customer experience at every stage of the journey.

The business has undertaken a significant £20 million investment in a secondary manufacturing facility in Bridgend, alongside the modernisation of its existing factory in Llantrisant. Combined with continued investment in its people, systems and production capabilities, this expansion has effectively tripled manufacturing capacity, bringing total operational space to more than 200,000 square feet and reinforcing Sigma 3’s position as a leading UK manufacturer.

Sigma 3 currently sells kitchens through six of its own retail showrooms across South Wales and in Esher, Surrey, while also supplying its national brand, Masterclass Kitchens, to over 160 independent retailers across the UK. In addition, the company partners with both boutique and national housebuilders throughout Wales and the South-West. Every kitchen is designed and manufactured in Wales, ensuring that the company’s continued national success supports the local economy.

The Role

The Site Coordinator plays a key role in delivering an excellent post-sale experience for our Contract Builders customers, ensuring projects progress smoothly from order through to successful completion.

Acting as the main link between site and the office, the role is responsible for coordinating activity, maintaining clear and accurate communication, resolving issues quickly and helping ensure plots are completed within agreed timescales.

The Site Coordinator will also look for opportunities to continuously improve how we work, supporting strong customer relationships, repeat business and long-term customer retention.

You Will Be Responsible For:

Pre Installation Requirements

• Check measure plots and identify areas of concern
• Laise with the Site Manager to arrange for any service amendments to be made prior to the kitchen going into manufacture should there be an issue on Check Measure
  • This must be communicated back to Head of Operations and the Site Manager via Email.
• Upload Check Measure documents to Teams so the designer team can amend or confirm designs prior to manufacture.
• Investigate Build Programmes to ensure site is on schedule alongside the Head of Operations

Post Installation

• Carry out installation of Snagging Items following the fitters ICC report post plot completion
• Ensure Final Sign off documents are signed by Site Management following snags being completed
• Quality Check completed installations when on site
• Documents and report any quality or incomplete plots via reports
• Ensure Sigma 3 Contracts Plot Protection policy is being adhered to and all plots are covered in our Protection.

Paperwork & Communication

• Ensure all Final Plot / ICC documents are completed and uploaded.
• Images and videos of completed snags are uploaded
• Email site report following a site visit where all plot feedback is documented accurately for the Head of Operations
• Build relationships with Site Management, Fitters and other trades to ensure the highest level of service for our customers

Skills & Experience

Essential:

• The ability to carry out small remedial works within both unoccupied and occupied plots where required.
• The ability to read technical kitchen drawings and site M&E plans.
  
• Excellent organisation and communication skills.
• Willingness to work flexibly to suit the needs of the customer and our business. Sometimes you will finish late or early depending on schedule and locations.
• A moderate collection of tools. Advanced / more specialised tools will be made available.

Desirable:

• CSCS card is desirable, but this can also be provided with training.

The Package

• A very competitive basic salary of £30,000 plus a commission on bonus scheme to bring your remuneration package to a very achievable £36,000 OTE
  
• A discretionary performance-related bonus
• Company van
• Company mobile and tablet
• Up to 25 days annual leave + bank holidays with length of service
• Occupational sick pay
• Death in Service cover
• Group Income Protection cover
• Length of service awards
• Company discount scheme for friends and family