Control Center Specialist

Under broad supervision of Customer Service Control Center Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and provide customers courteous, professional, and efficient back-office service at all times. In conjunction with local office, you will be responsible for performing tasks involved in processing orders. You will be point of contact for our selected internal and external customers – usually by phone or via email.

Responsibilities:

• Engage in effective communication with external and/or internal customer
• Receive and reply to enquiries via email, phone
• Plan and execute shipment orders
• Process orders into TMS (Transport Management System)
• Execute and manage order processing transactions accurately and in a timely manner
• Route shipments, considering commodity and volume, temperature control, and transit time requirements
• Proactively monitor and track ongoing shipments, react to any deviations
• Maintain accurate information regarding shipment status
• Communicate temperature results asap after delivery, check and note any deviations
• Provide customer specific reporting
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

Educational Backrdound:

• Bachelor’s degree (preferred)

Work Experience:

• Previous experience Customer Service setting
• Knowledge in Logistics would be an advantage

Skills and knowledge:

• Fluent in English
• Effective oral and written communication
• Proactive customer focus
• Ability to represent a positive and professional image
• Good organizational skills and pay attention to detail
• Strong problemsolving, analytical and investigative skills to bring issues to resolution

Schedule:

Full time 9-18h

Salary Ranges:

2,135– 3,051 EUR gross monthly

#Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

​1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com