Conversational AI Developer (Junior/Mid-Level)

About Us Data, analytics and cybersecurity staffing. We connect professionals and companies to deliver successful projects. Job Description This is a remote position. We are looking for a consultant with hands-on experience in Conversational AI and system integrations to support the implementation of a Voice AI customer-service solution based on Parloa. The role combines conversational journey design, backend integration, authentication, testing, and stakeholder enablement to deliver scalable, high-quality AI agent experiences. Key responsibilities Design and implement Voice AI and conversational customer-service journeys in Parloa. Integrate Parloa with backend systems using REST APIs, JSON payloads, and OAuth2 authentication. Develop and configure use cases including FAQs, customer authentication, complaint handling, troubleshooting, motor reset, and booking termination. Support functional testing, dialogue optimization, defect resolution, and quality assurance. Apply GDPR, Responsible AI, security, and data-privacy requirements throughout the solution lifecycle. Conduct knowledge-transfer, training, and enablement sessions for business and technical teams. Collaborate with stakeholders to clarify requirements and translate customer-service processes into effective conversational flows. Requirements Practical experience developing conversational AI, voicebots, chatbots, or virtual agents. Experience with API integration, particularly REST, JSON, and OAuth2. Understanding of Generative AI, prompt engineering, and LLM-based solution patterns. Experience with dialogue design, intent modeling, and customer-service automation. A structured approach to testing, quality assurance, and continuous dialogue improvement. Awareness of Responsible AI, GDPR, information security, and data privacy. Strong communication skills and the ability to train both technical and business stakeholders. Preferred technical background Experience with Parloa, Cognigy, or a comparable conversational AI platform. Working knowledge of TypeScript and/or Python. Experience connecting AI agents with enterprise systems and customer-service workflows. Familiarity with AI orchestration, tool calling, prompt management, and LLM-based architectures. Benefits Freelance / B2B Contract Utilization : 50 % (20 hours per week) Start: Mid September 2026 Duration: until the end of December 2026, with a high likelihood of extension Remote within the EU Industry: Consulting