Coordinator, Corporate Communications

Salary range

The salary range for this position is CAD $35.36 - $50.83 / hour

Why Fraser Health?

Bring your creativity, enthusiasm, and multimedia expertise to our corporate communications team. Work within a team of exceptional communication professionals in an environment that encourages you to do great work while providing you with fresh challenges every single day.

We’re looking for a motivated, self-starting Communications Coordinator to help keep our medical staff informed and engaged.

Reporting jointly to Medical Affairs & Medical Staff Services with professional oversight from Corporate Communications (and possibly the regional Medical Staff Association (MSA) Presidents’ Council) this position will provide communication support to a wide variety of projects, initiatives and everyday communication activities in support of better medical staff communication and engagement. Tasks include maintaining and publishing newsletters, writing articles, maintaining web content and working with a more senior communicator to execute strategic communication plans.

This is a full-time position with a home base at Central City in Surrey. A hybrid work-style is optional following an in-person orientation period.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Working as a member of the Corporate Communications team, provides communication support to a variety of department and corporate initiatives including writing, editing/proofing services, design work, employee communications and customer service.

Works with internal Fraser Health stakeholders to provide coaching and recommendations to support organizational priorities; acts as the first point of contact to the organization through the Fraser Health websites and feedback email account; maintains communications channels, policies, resources, standards and practices, including the organization's corporate identity and brand standards.

Responsibilities

Develops and implements assigned internal and external communication plans and strategies using a full suite of communication tools, including social media.

Provides support to the corporate website by providing regular updates, support to the web discovery projects, maintenance of our service directory and other related web duties.

Acts of the first point of contact and provides customer service through the Feedback@fraserhealth.ca email account and other access points for the general public; responds to day-to-day information requests from internal and external stakeholders; researches needs, consults with subject matter experts and prepares/facilitates appropriate responses to requests.

Ensure internal and external partners meet Fraser Health publishing guidelines, corporate identity and brand standards for all media channels and/or publications; develops content and provides support to Fraser Health’s public and internal websites.

Assists department staff by collating content and designing a variety of weekly communication newsletters and/or email digests; tracks media coverage and highlights areas that may require specific attention and/or action.

Assists the department with assigned corporate strategic communication plans including tactical support for internal stakeholders; supports communication capacity building projects for staff and leaders through the Communications Academy and the maintenance of communication intranet pages.

Assists with the development, coordination and implementation of special projects consistent with the stakeholder’s strategic initiative, in support of the Fraser Health’s organizational values.

Identifies areas of opportunity for program and service representation on the Fraser Health's external website and intranet; initiates and provides support to program areas in the development, maintenance and updates of program content; responds to websites issues by working with the web provider, IM and/or web contractors to develop solutions and/or plans for improvements.

Ensures website content meets current standards outlined in the Fraser Health corporate identity and brand standards; edits and re-writes content as needed to meet these standards; works with staff to ensure quality and standards are maintained for web content; performs regular reviews of the Fraser Health website to maintain content accuracy, timeliness and relevance.

Contributes to the Fraser Health website by researching and writing content such as employee profiles and writing stories to accompany news releases; promotes the website as an information and educational tool for the public about Fraser Health, health topics and other related issues; edits, writes and research content for the internal corporate electronic newsletter.

Maintains an awareness of new developments, trends and best practices through literature reviews, peer contacts, advisory groups, professional associations and attendance at professional development events.

Participates in various communication-related committees, as assigned.

Qualifications

Bachelor's degree in related discipline such as Communications or Public Relations, supplemented with three (3) years' recent related communication experience in a healthcare environment, or an equivalent combination of education, training and experience.COMPETENCIES:Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Knowledge of current communication concepts, strategies and practice.
• Ability to develop, implement and evaluate communication strategies.
• Ability to develop educational materials for internet/intranet content development.
• Ability to develop and maintain relationships and networks with internal and external stakeholders.
• Ability to manage projects on budget and meet tight deadlines.
• Ability to plan, organize, prioritize and problem-solve.
• Ability to work independently or as a member of team with minimal supervision.
• Ability to work with and maintain confidentiality/privacy when working with sensitive documents and/or materials.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.