Coordinator, Member Services and Communications

THE OPPORTUNITY

The Coordinator, Member Services and Communications position will be responsible for customer service, reporting, record keeping, social media, member communication, and other aspects of the organization. This role works closely to support the staff team and volunteers to effectively influence member retention and customer satisfaction. The Coordinator, Member Services and Communications will work with all necessary constituencies, both internal and external, with a focus of optimizing programming for the LPGA Foundation.

WHAT YOU’LL DO

• Serve as the first point of contact for LPGA Amateurs and LPGA*USGA Girls Golf inquiries through email, phone and other support channels; answer routine questions and appropriately escalate program-specific or complex issues.

• Support registration, membership, benefits, renewals, Chapter leader, account questions and other member-service processes while identifying recurring issues and opportunities to improve the member journey.

• Assist parents, participants and Site Directors with membership questions, program information, benefits, registration and navigation of Girls Golf systems and resources.
• Assist members and Chapter Leaders with membership, benefits, renewals, chapter questions, events and navigation of LPGA Amateurs systems and resources.
• Coordinate and execute member-facing communications for LPGA Amateurs, including newsletters, program announcements, membership communications, website updates and targeted email campaigns.
• Support social media activities by drafting, scheduling, and posting engaging content across social media channels; monitor audience engagement and help ensure content is timely, accurate, and aligned with organizational priorities and brand guidelines.
• Maintain integrated communications calendars for both programs and work with program leaders to ensure communications are timely, coordinated and aligned with broader LPGA messaging.
• Maintain accurate member information, assist with member databases/CRM platforms and help identify trends in member questions, engagement and service needs
• Track common inquiries and service issues and recommend FAQs, automated communications, resources or process improvements that reduce friction for members and staff.
• Support the activation of member, chapter, and company partnerships/sponsorships as appropriate.
• Coordinate programs / campaigns related to member retention and member growth.
• Partner with Girls Golf, LPGA Amateurs, Marketing, Communications, IT and other LPGA teams to ensure members receive accurate and consistent information.

WHO YOU ARE

• Minimum of Associate’s Degree in Business Management, Communications or equivalent
• Minimum 3 years of experience in customer service or related experience
• Experience creating and managing social media content, with an understanding of platform best practices, audience engagement, and basic performance metrics
• Golf knowledge preferred
• Excellent interpersonal and written/verbal communications skills
• Strong technical skills including proficient knowledge in the MS Office suite, Google suite, database management and basic social media platforms
• Familiarity with the structure and operations of Association Chapters is helpful
• Excellent organization, time management, and creative problem-solving skills are a must
• A customer-service oriented mindset
• Ability to manage multiple priorities simultaneously while maintaining a strong attention to detail