Coordinator Surgery Special Unit - PRN

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Coordinator Surgery Special Unit - PRN

Location

Cleveland

Facility

Fairview Hospital

Department

Surgical OR Scheduling-Medical Operations

Job Code

B16014

Shift

Days

Schedule

7:30am-4:00pm

Job Summary

Job Details

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

At Cleveland Clinic, exceptional patient experiences begin with seamless coordination. As one of the first hospitals in the nation to make outstanding customer service a cornerstone of our mission, we rely on dedicated coordinators to keep operations running efficiently. Your attention to detail, organizational skills, and commitment to patient-centered care will help ensure every patient receives timely, compassionate, and coordinated care throughout their treatment journey.

This is a remote, PRN role. A caregiver in this position will work varying hours between 7:30 a.m. & 4:00 p.m., Monday through Friday. No evenings, weekends or holidays are required.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.

• Validate patient physician information and ensure accurate collection.

• Identify patients in need of financial counseling to ensure appropriate payment of services.

• Triage appointments, based on diagnosis, patient preferences, and physician specialty.

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.

• Receive orders and processes as indicated by provider and schedules according to protocol.

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).

• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling

• OR 3 years of customer service concierge experience

• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

• Knowledge of Microsoft Word and Excel applications

• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.

Benefits

We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

Locations

What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home.

About Us

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.