Copy Quality Project Manager

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Copy Quality PM to join our mission to bring the world more ways to culture.

Who are we?

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees. We embed diversity, equity, and inclusion into our company fiber organically.

These values are promoted from the inside out and we strive to represent and honor differences in gender, race, religion, and sexual orientation in our company culture, our content, and our product.

Our values

• We are remarkable: Have fun, be creative and celebrate great moments!

• We are accessible: Communicate honestly and support each other

• We are adaptable: Learn, adapt, and pivot. That's who we are!
  

  Team Summary

  The Copy Quality Team provides expert guidance on copy management and localization, ensuring accuracy, consistency, and quality across all related domains while collaborating closely with internal and external stakeholders to improve processes, tools, and overall efficiency within the Operations Department.

  Function Summary

  Tiqets currently supports 14 languages and the Copy Quality Project Manager plays a crucial role in the localization process, focusing on execution, quality assurance, and continuous improvement, particularly in automation. This involves close collaboration with development teams, data scientists and AI specialists to enhance AI tools for localization. The Copy Quality Project Manager is responsible for setting localized content quality guidelines, managing localization projects (Product, B2B, UX, etc.), and ensuring localized content quality aligns with organizational standards. This includes research, project planning, feedback, and managing and improving content localization tools and processes.
  

  What you will do

  • Oversee the planning and execution of localization initiatives, ensuring alignment with project goals, timelines, and quality standards across supported languages and markets. Including projects to introduce new languages.

  • Maintain localization copy quality standards for products and experiences.

  • Monitor machine translation quality in all languages.

  • Coordinate tasks to ensure product translation issues are addressed and resolved in a timely manner.

  • Coordinate tasks to ensure ad-hoc translation requests from internal stakeholders are addressed and resolved in a timely manner.

  • Manages relationships with external localization vendors. Ensure projects delivered by external vendors are delivered on time, within assigned budget and with agreed upon quality standards.

  • Maintain and update Tiqets localization guidelines across all languages supported by Tiqets.

  • Continuously track and monitor the current localization process. Evaluating workflow processes to ensure efficiency and quality.

  • Define localized copy quality standards and create metrics to track localization quality.

  • Be a localization expert and collaborate with Product & Development Teams and Data Scientists on AI based projects to improve localization tools (i.e. AI translation assessor, AI based translation, etc)

  • Identify and investigate potential localization-related issues and propose data-informed solutions to streamline localization processes at Tiqets.

    What we're looking for

    • Native-level fluency in English with masterful writing, editing and proofreading skills in English

    • 2+ years of professional experience as a content quality specialist role

    • Solid grasp of SEO best practices

    • Experience with AI prompting and testing to produce content

    • Experience with project management tools like JIRA, Kustomer, Confluence

    • Data curious. Experience with data analysis tools like Google Analytics and Looker

    • Living in the Netherlands

      📍This is a hybrid role working 2-3 per week at our HQ in Amsterdam
      Perk & Benefits at Tiqets
      

      • Energetic, international work environment

      • Bright, welcoming office located in the centre of Amsterdam

      • Annual company getaway to undisclosed location

      • Mental health support through our partnership with OpenUp

      • Daily fresh lunch buffet provided by Join Programs

      • Sports activities: free gym, running sessions, boot-camp, football, climbing and more

      • Fun, sociable company events in and out of the office

      • 20% employee discount code to explore great museums/venues worldwide

      • Pension contribution and travel compensation

      • Test Tiqets Venues and Attractions