Core Solutions Architect – IMS

We are hiring for Core Solutions Architect – IMS (Remote)

• Location: Brazil, Mexico, Ecuador, Colombia
• Work Hours: Must support North America business hours (Mon–Fri)
• Salary: 35/hr USD

Role Overview

We are seeking an experienced Customer Technical Care Advocate (CTCA) to provide technical consultation, operational support, and issue escalation management for a telecom Mobile Core / IMS network environment. This role supports engineering and operations teams by ensuring network stability, troubleshooting complex issues, and assisting with network optimization and evolution initiatives

Key Responsibilities

• Provide day-to-day Mobile Core network operations support
• Act as a technical point of contact for engineering and operations teams
• Support IMS Core platforms and services
• Perform advanced troubleshooting, log analysis, and root cause analysis
• Lead technical bridge calls during critical incidents
• Support network automation, observability, and security improvements
• Collaborate with cross-functional teams to resolve complex network issues

Required Skills

• Strong experience in Mobile Core / IMS technologies
• Knowledge of LTE, VoLTE, VoWiFi, and 5G networks
• Experience with Telco Cloud (CNF/VNF environments)
• Familiarity with Linux/Unix troubleshooting
• Understanding of network protocols such as TCP/IP, DNS, Diameter, Radius, LDAP
• Experience with Kubernetes, Docker, Helm, Ansible, OpenStack, or cloud-native environments
• Strong communication and customer-facing skills

Preferred

• Experience with telecom vendor core network platforms
• Exposure to network monitoring, automation, and containerized telecom solutions

Work Environment

• Fully remote role
• Must support US business hours
• Flexibility required during critical incidents or escalations

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!